Issue – Customer satisfaction is a top priority for the company, but it was failing due to the number of calls going unanswered.
Approach – We implemented an overflow call handling solution. Receiving calls for the dealership and appropriately and professionally dealing with each enquiry.
Outcome – A loyal customer since 2009, Cymphony now answer thousands of overflow calls for Mercedes-Benz of Edinburgh each year, becoming an integral part of their customer service.
Client comments
At Mercedes-Benz of Edinburgh, we make a strong stand for customer service and always look for opportunities to improve every area of customer satisfaction. The Cymphony overflow service provides accurate measurement of calls taken and works seamlessly as if the team were our very own staff. That’s why I am pleased to give my full recommendation to any business to use this system. It’s an essential must have service.
Graham Affleck, Market Area Director