Customer Success Stories

Issue – Customer satisfaction is a top priority for the company, but it was failing due to the number of calls going unanswered.

Approach – We implemented an overflow call handling solution. Receiving calls for the dealership and appropriately and professionally dealing with each enquiry.

Outcome – A loyal customer since 2009, Cymphony now answer thousands of overflow calls for Mercedes-Benz of Edinburgh each year, becoming an integral part of their customer service.

Client comments

At Mercedes-Benz of Edinburgh, we make a strong stand for customer service and always look for opportunities to improve every area of customer satisfaction. The Cymphony overflow service provides accurate measurement of calls taken and works seamlessly as if the team were our very own staff. That’s why I am pleased to give my full recommendation to any business to use this system. It’s an essential must have service.

Graham Affleck, Market Area Director

Issue – With call volumes increasing, The Body Mechanic needed support to ensure phone calls and new patient enquiries weren't missed. 

Approach – We worked with The Body Mechanic to deliver a service that fitted their needs exactly. Understanding the kinds of calls we'd be taking was key to this, so we'd be in a perfect position to support them and their customers.

Outcome – The Body Mechanic now has 24/7 call handling in place, giving the business total flexibility on the service they use, while giving them the ability to get on with growing their business.

Client comments

My clinic has benefitted greatly since opting for Cymphony. The monthly cost was paid for within the first few days - answering calls that I couldn't take - turning out to be new patients booking in - happy days!

Patrick Walker M.Ost, The Body Mechanic