What we do

Cymphony is an outsource contact company, with a focus on supporting businesses of all sizes to grow by keeping them connected to their customers.

We're focused on keeping you connected, however often you need us to be. When you’re in a meeting, on holiday or even 24/7, acting as your very own communications hub.

Yes, we can handle your calls and your messages, but we're so much more than an answering service. We can capture sales leads, take orders, manage bookings, make outbound calls, handle web chats, emails, social media messages, instant messages, or whatever you need, 24 hours a day, 365 days a year.

We have a keen focus on our impact on the environment and have become the first company in our field to achieve a net-zero carbon status. When you become a Cymphony client, you'll be contributing towards a greener, cleaner future.

To find out more, give us a call, start a chat, or fill out an enquiry form.

How we work

Not all answering services are created equal. Most of them are stack ‘em high, sell ‘em cheap call centre operations where information is passed from A to B with little additional thought or attention to detail. Sometimes the PAs won’t even know the client or what they do. But we see things differently.

We obsess about our clients and their customers. Everything we do starts with a customer need and works backwards from there. By working this way, we believe we're able to offer a service that is second to none.

From the outset, we take the time to understand our clients and their businesses and we use this knowledge to create services that work brilliantly. No one-size-fits-all products. No cookie-cutter solutions. This is about delivering a world-class service that fits around the way our clients want to do business.

Why outsource?

When you outsource your telephone answering to Cymphony, you'll be handing it over to a UK-based team who have all the systems, training and experience to give your customers the kind of experience that will improve your sales, customer satisfaction and retention.

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There when you need us

You'll only pay for the time you use (down to the second!), so no downtime, no sickness and no absences to deal with. Plus, we're available around the clock, 365 days a year.

System

Market-leading systems

We invest in the best systems and processes to make sure calls and chats are handled brilliantly, customers are dealt with efficiently and every communication is measured and reported on.

Training

Expert training

We'll make sure that the people answering your calls are trained and experienced in working with your type of business, giving your customers the service levels you'd expect from your own team.

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Reduce costs

By not having to worry about recruitment, training, payroll and all the other costs associated with employing staff means you can realise significant savings by outsourcing your calls.

Our Story

We've come a long way over the past seven years...and we're just getting started...

Our story begins with an old friendship. Our directors, who quit their successful careers as a lawyer and a consultant, purchased a telephone answering service in South London back in 2014. Over the next few years, they grew the business and acquired other well-established telephone answering services, expanding the team from five to over a hundred employees.

Our expansion has allowed us to keep the personal feel of a small business but with the engine room of a larger enterprise and means we have been able to cherry-pick the industry’s best practices from each new addition to the family.

Our latest chapter has seen us move to new premises for our Cymphony family to continue on its journey and achieve our lofty ambitions to grow into something bigger, better and with our net-zero initiatives, greener too. Our success, from the start, has been built on bringing people together and developing relationships.

If you’d like to start your own partnership with us then you can chat with us, call us or fill out an enquiry form by clicking here.

About us

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Our Difference

Find out more about our dedication to excellence, how it's embedded in our values and how it filters down through our teams.

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Our Environment

Read about our carbon neutral journey and what we're doing to reduce our impact on the environment.

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Our Success Stories

See how we’ve helped our clients, and what they think of us.

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Fill in the form below to contact us, or call our team on 0333 800 2828.

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