Can Virtual Services help businesses while employees are furloughed?

Posted by - Sophie Kynnersley on the 24th June 2020

With the announcement that the government furlough scheme is being extended until October but with a percentage of the cost being passed to employers themselves, many businesses are wondering how to continue to provide their customers with the service they expect,  whilst keeping staff costs to a minimum.  Cymphony offers three key virtual services that can help support your business and keep costs low.

Call Answering Service

Employing a Telephone Call Answering Service is a great way to allow your key staff members to focus on their work without any interruptions and helps to reduce their stress levels while ensuring your customers continue to receive the exceptional Customer Service levels they are accustomed to.

Help your employees reduce stress while working from home

Cymphony’s call handlers provide outstanding customer service on every single call, using The Perfect Voice for Each Conversation.  They will ensure your new leads are handled efficiently, professionally, and knowledgeably, giving your new customers the best possible impression of your business right from the first call.

5 Ways a Telephone Answering Service can increase your leads

Managed Livechat

A recent survey found that 79% of consumers prefer LiveChat to telephone calls because they offer an instant response.  Having a LiveChat option on your website gives your new inquiries and existing customers the opportunity to get an instant response to their questions. 

Cymphony’s managed LiveChat service ensures your existing customers are provided with immediate support, and website visitors can be converted to genuine new sales leads, without the need to increase your Sales Team’s workload.

Our agents will be given in-depth training into your products and services and will focus on what you want to get out of web chat – whether that be lead generation or customer support, or both. 

They will also be provided with a Knowledge Base containing all the information they need to answer your chats successfully and will be given a Help Sheet that provides the agents with guidance on the best possible flow of the conversation on your chats, to get the best outcomes for you.

5 Ways live chat is improving businesses customer service

Virtual PA and Admin Service

Outsourcing to a Virtual Assistant means your administration and secretarial work will be completed quickly and efficiently, without the huge cost of hiring a full-time PA. Your virtual assistant will be available as and when you need it, so you only pay for the time they are working on your projects. 

Our secretarial virtual services can include everything you would expect from a Secretary or Personal Assistant.  We will develop a detailed understanding of how you like to work so that we can provide you with email management, general administration, travel and accommodation arrangements, and full diary management services.

As well as typical Personal Assistant tasks, we can also offer a specialised Medical Secretarial Service, whereby we manage your patients, clinics, clinical letters and test results, theatre/consultation room bookings, and all aspects of clinic management.  We can also provide dictation and transcription services to compliment this.