Telephone Answering Service by Cymphony

Trusted by globally recognised brands

You can get a better understanding of how we’ve helped our clients by visiting our customer success stories page and read how we’ve helped businesses improve their business efficiency by using Cymphony’s telephone answering service. 

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UK Virtual Receptionist

What our valued customers say about our telephone answering service

“At Mercedes-Benz of Edinburgh, we make a strong stand for customer service and always look for opportunities to improve every area of customer satisfaction. The Cymphony overflow service provides accurate measurement of calls taken and works seamlessly as if the team were our very own staff. That’s why I am pleased to give my full recommendation to any business to use this system. It’s an essential must-have service.”

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Graham Affleck Market Area Director at Mercedes-Benz of Edinburgh.

Contact Cymphony to see how our telephone answering service can help your business

Why use Cymphony's telephone answering service?

Here at Cymphony, we’ve been helping globally recognised clients for over 20 years increase their business efficiency while lowering costs for over 20 years. 

Cymphony personal assistants have handled millions of calls for UK Businesses of all sizes. Join the 3000+ enlightened SME owners saving money and working smarter with Cymphony’s answering service.

You can read our article ‘5 ways a telephone answering service can increase your leads‘ to get an idea of how Cymphony can help your business, regardless of the industry you work in.

Focus on your business priorities

Increase your businesses efficiency with Cymphony's telephone answering service

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24/7 Call Handling

At Cymphony, we do everything in-house to ensure quality stays at the highest level for your business

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Virtual PA

Give yourself more time to grow your business. Having a Cymphony virtual PA to handle day-to-day admin can give you more time to excel your business.

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Appointment Booking

Our team can work with almost any online diary to book you confirmed appointments directly on the call. No more telephone tennis and missed opportunities.

Increase Sales

Capture every single opportunity with Cymphony's telephone answering service.

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Live Chat ​​

We offer Managed Live Chat so you can engage with your visitors and add value to their experience which results in more customers.

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Social Media Response

Our experienced team can manage your social media response in real-time. This provides your business with fast, friendly and trusted support.

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Lead Qualification

We can respond instantly to web and email leads for you. Leads contacted within 5 minutes of initial enquiry are 70% more likely to convert.

Connect Cymphony's telephone answering service to the apps you need

Life is easier when we're better connected. Whether it's messages sent to Slack or Whatsapp, a new ticket created for your helpdesk, or a lead added to your CRM we can do it with our telephone answering service. Hundreds of integrations with popular apps are available.

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Key Features of Cymphony's telephone answering service

Lightening Fast

Your assigned PAs will answer the phone quickly and efficiently, and provide outstanding customer service every time.

No Lengthy Tie-ins

Relationships are built on trust, not contracts. 30-day rolling agreement - upgrade, downgrade or pause your cover at any time.​

Call Forwarding

Save money with FREE call forwarding, We are one of the few providers that offer free call transfers.

No Setup Fee

No setup fees or hidden costs. transparent and easy to understand pricing.

Online Portal

View your messages, stats and update your team at any time.

Dedicated Account Manager

A single point of contact for your business.

Lifetime money back guarantee with Cymphony's telephone answering service

We believe that the quality of our answering service is unmatched which is why we offer a lifetime money back guarantee. As a valued Cymphony client, you have the right to cancel at any time with immediate effect and have the previous months subscription and any unused calls refunded if normal levels of service are not met. Our quality guarantee is an industry first and has the value we give your business as a high priority.

Contact Cymphony to see how our telephone answering service can help your business

The Perfect Voice for each conversation

Most call answering services route your calls to any available agent that may not be familiar with you or your business. If you’re looking for this impersonal, call centre type experience for your callers, Cymphony is not for you.

Instead, you’ll be looked after by a dedicated team of PAs that will get to know you and your business, as if they worked in your office. All for a fraction of the cost of hiring in-house.

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Chelsea- Cymphony PA

Telephone answering service FAQ's

It’s wonderfully straightforward to setup. After an initial chat with your assigned PA we will setup your account, test it and provide you with a divert number and instructions. You can be up and running in a couple of hours depending on the complexity of your requirements.

We don’t publish our prices on the website for one simple reason – Every business is different!

As a ball park figure calls start from as little as £0.70 per minute; however we offer a range of plans and service levels.

Have a chat to one of our friendly team for a bespoke quotation today.

All Cymphony clients have access to a web based client portal. The portal is fast, easy to use and fully responsive across all devices.

Updating availability, viewing messages and account statistics are just a few of the available features of the Cymphony client portal.

No, you will be invoiced on a monthly basis. We require only a month’s notice to cancel your subscription from the date of your next invoice. We also offer a 6 Month Money back guarantee, you can cancel the service with immediate effect if you are at all dissatisfied with the quality of the service.

Unlike other business answering services, Cymphony gives you an Account Manager and a dedicated team of PAs that will get to know you, your business and your customers.

We also have the necessary scale and expertise to manage your calls 24/7 365 days a year if required. We actually handle Out of hours calls for several other major call answering service providers- such is the quality of our service.

Many of our clients use the service for holiday cover or just as overflow. We have a range of temporary and low monthly subscription options suitable for sole-traders and Large enterprises alike.

Dedicated quality assurance team with Cymphony's telephone answering service

Quality is taken care of by a team of in-house QA professionals, who ensure that every interaction our PAs have with your clients is of the highest possible standard. Our specialism is building strong relationships with our clients and their customers. This allows you the freedom to get on with what you do best, knowing your relationships are being looked after by the best in the business.

Contact Cymphony to see how our telephone answering service can help your business