Danielle, Cymphony PA.

Telephone Answering Service

Never miss another

No Contract, No Risk - 6 Month Money Back Guarantee

A telephone answering service that does more than just answer calls. Our PAs provide outstanding customer service on every single call. Whether you need diary management, 24/7 call handling or just message taking we can help.

So much more than a Telephone Answering Service

Redefining standards in the telephone answering service industry for over 20 years. Cymphony PAs have handled millions of calls for UK Businesses of all sizes. Join the 3000+ enlightened SME owners, saving money & working smarter with Cymphony.

Save Money

An entire Customer Service department at a fraction of the cost.

24/7 Call Handling

Many of our competitors outsource out of hours calls to other providers. At Cymphony everything is done in-house to ensure quality stays at the highest level.

Virtual PA

Make more time to grow your business. You can't add more hours to the day. Hiring a virtual PA to handle day-to-day admin is the next best thing.

Appointment Booking

Our team can work with almost any online diary to book you confirmed appointments directly on the call. No more telephone tennis and missed opportunities.

Increase Sales

Capture every single opportunity.

Live chat experts

Live Chat ​​

Fully Managed Live Chat. Convert more of your web visitors into new business.

Social Media Response

Our team can manage your social media response in real-time. Providing fast, friendly and expert support.

Lead Qualification

We can respond instantly to web and email leads for you. Leads contacted within 5 minutes of initial enquiry are 70% more likely to convert.

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Join the fastest growing answering service

We're on a mission to become the number 1 UK Answering service. Innovation and dedication to quality is how we will get there. We've already challenged some of the industry dogma by abolishing contracts and introducing an industry first - The Cymphony Quality Guarantee.

6 month money back guarantee

We believe that the quality of our answering service is without doubt the best in the UK. During your first 6 months as a Cymphony client, you have the right to cancel at any time with immediate effect and have the previous months subscription and any unused calls refunded if normal levels of service are not met. Our 6 Month quality guarantee is an industry first.

The Perfect Voice for each conversation

Most call answering services route your calls to any available agent that may not be familiar with you or your business. If you’re looking for this impersonal, call centre type experience for your callers, Cymphony is not for you.

Instead, you’ll be looked after by a dedicated team of PAs that will get to know you and your business, as if they worked in your office. All for a fraction of the cost of hiring in-house.

call answering service PA
Chelsea- Cymphony PA
Key Features

Lightening Fast

Your assigned PAs will answer the phone quickly and efficiently, and provide outstanding customer service every time.

No Lengthy Tie-ins

Relationships are built on trust, not contracts. 30-day rolling agreement - upgrade, downgrade or pause your cover at any time.​

Call Forwarding

Save money with FREE call forwarding, We are one of the few providers that offer free call transfers.

No Setup Fee

No setup fees or hidden costs. transparent and easy to understand pricing.

Online Portal

View your messages, stats and update your team at any time.

Dedicated Account Manager

A single point of contact for your business.

Dedicated Quality Assurance Team

Quality is taken care of by a team of in-house QA professionals, who ensure that every interaction our PAs have with your clients is of the highest possible standard. Our specialism is building strong relationships with our clients and their customers. This allows you the freedom to get on with what you do best, knowing your relationships are being looked after by the best in the business.

Award-winning customer service, just ask the internet.

“At Mercedes-Benz of Edinburgh, we make a strong stand for customer service and always look for opportunities to improve every area of customer satisfaction. The Cymphony overflow service provides accurate measurement of calls taken and works seamlessly as if the team were our very own staff. That’s why I am pleased to give my full recommendation to any business to use this system. It’s an essential must-have service.”

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Graham Affleck Market Area Director at Mercedes-Benz of Edinburgh.

Your burning questions

It’s wonderfully straightforward to setup. After an initial chat with your assigned PA we will setup your account, test it and provide you with a divert number and instructions. You can be up and running in a couple of hours depending on the complexity of your requirements.

We don’t publish our prices on the website for one simple reason – Every business is different!

As a ball park figure calls start from as little as £0.70 per minute; however we offer a range of plans and service levels.

Have a chat to one of our friendly team for a bespoke quotation today.

All Cymphony clients have access to a web based client portal. The portal is fast, easy to use and fully responsive across all devices.

Updating availability, viewing messages and account statistics are just a few of the available features of the Cymphony client portal.

No, you will be invoiced on a monthly basis. We require only a month’s notice to cancel your subscription from the date of your next invoice. We also offer a 6 Month Money back guarantee, you can cancel the service with immediate effect if you are at all dissatisfied with the quality of the service.

Unlike other business answering services, Cymphony gives you an Account Manager and a dedicated team of PAs that will get to know you, your business and your customers.

We also have the necessary scale and expertise to manage your calls 24/7 365 days a year if required. We actually handle Out of hours calls for several other major call answering service providers- such is the quality of our service.

Many of our clients use the service for holiday cover or just as overflow. We have a range of temporary and low monthly subscription options suitable for sole-traders and Large enterprises alike.

Connect The Answering Service to Apps You Use Every Day

Life is easier when we're better connected. Whether it's messages sent to Slack or Whatsapp, a new ticket created for your helpdesk or a lead added to your CRM we can do it. Hundreds of integrations with popular apps available.

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Request a callback now for a bespoke quote.

Don’t worry this won’t be a sales call, we’ll just learn a bit more about your business and how Cymphony could work for you.