When you’re already a small team, dealing with staff shortages, self-isolation, and other Covid-related difficulties can be a real challenge.

In April 2020, the British Chamber of Commerce found that 71% of businesses had placed employees on furlough. By April 2021, one in seven small businesses were still anticipating redundancies.   

These trends have led to serious staffing issues for lots of SMEs.

Leaders have found themselves preoccupied with admin, rather than driving business success.

Reduced teams are overstretched, struggling to manage workloads.

And as a result, customers can’t always count on the kind of service they’re used to. Which ultimately leads to reduced revenues, and slower recovery. 

So what’s the solution?  

Cymphony has been offering small business support services since long before lockdown.

Cost-effective and professional, our services allow businesses to solve staffing problems and stay productive, all whilst saving money. Which comes in pretty handy in a pandemic.  

The key to small business success? Outsourcing.

With 24/7 call answering services, managed live chat, and virtual personal assistants, you can ensure excellent customer service around the clock. No matter how many of your staff are self-isolating.

You can also turn the service on and off as needed, with no contracts, and flexibility on the days / hours required. In uncertain times, this is a no-commitment, budget-friendly alternative to hiring and training additional staff.

Finally, by taking care of the admin and answering the phones, we leave your business leaders free to focus on what they do best. Giving back the time you need to steer your business into a successful, post-pandemic future.

Don’t just take our word for it

Small businesses across all kinds of sectors trusted our outsourcing services to support their operations in 2020. And as the country has opened up through 2021, the need for quality, round-the-clock customer support hasn’t changed.

To find out how we could help your business too, just take a look at these client testimonials:

Why choose Cymphony’s outsourcing services?

Whether you’re looking for a live chat provider, call answering service, or virtual receptionist company, at Cymphony we always go the extra mile to keep our clients happy:

  • Save money: Only pay for the time you use, and avoid the cost of recruiting and training additional staff.
  • Impress customers: We invest in the best systems and people, to ensure your calls and enquiries are always handled professionally, and in a way that sounds like your brand.
  • Never miss another lead: By picking up every call and leaving no email unanswered, we’ll help you ensure every enquiry leads to conversion.
  • Gain valuable insights: With in-depth reporting and full transcripts, you can stay in control of your service – and learn more about what your customers want.

Gain the competitive edge: get started today

In challenging times like this, offering standout customer service is a key component of business success.

That’s why at Cymphony, we make sure that no call goes unanswered. So you can focus on driving your business forward. 

To learn more about our outsourced customer services, contact our expert team today.

Contact Cymphony for help with your business

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