So what exactly is outsourcing?

Let’s start with what it isn’t. Outsourcing isn’t moving your business overseas or delegating tasks to the lowest bidder. It is simply the practice of hiring an outside organisation to perform services or create goods that were traditionally performed in-house. Traditionally, outsourcing has been thought of as exclusive to big businesses and has an undeserved reputation for causing brands to become cold and disorganised. That can be true in some cases, but do it right and there can be many benefits.

What are the disadvantages of outsourcing?

Cards on table, outsourcing can go wrong. There are all sorts of outsourcing examples where someone picks the wrong company in it for themselves, leading to all sorts of problems. Look out for the following disadvantages of outsourcing:

1. Loss of quality:

No-one knows your business like you, and as outsourcing companies are often profit-driven rather than focused on the job, it can lead to a drop in standards

2. Risk of losing data:

You’ll have to share a lot with your outsourcing company. Choose the wrong one and they could treat it poorly, losing or even sharing it maliciously.

3. Loss of control:

Hand over any function to an external organisation and suddenly you aren’t in control. Any operations or processes go wrong, and it’s out of your hands.

4. A big whopping bill:

Outsourcing companies often do charge lots of money for doing not a particularly brilliant job. 

What are the advantages of outsourcing?

Pick the right company, and the advantages can be endless. With the right people in your corner, there are all sorts of outsourcing solutions. Let’s explore a few of the benefits:

1. Cut back on needless costs

If you have to spend a lot of time on an area that isn’t your core business, you could be wasting a lot of money. Paying external experts to take it off your hands can save in the long run.

2. Save time and get back to business

It’s not just money. Think of all your experts wasting that expertise dealing with things that aren’t their remit. Outsourcing can help them get back to what they do best.

3. Cut back on risk

The right outsourced company will be an expert in its field. Leaving it to experts mitigates risk, making it less likely one of your own team will make a mistake.

4. Improving flexibility and efficiency

Adaptability is awesome. By delegating responsibilities that are difficult to control internally to external companies, you can be more versatile in house, freeing up your resources.

To read about the endless advantages of outsourcing customer service with Cymphony, head this way.

Introduce outsourced customer service to your business with Cymphony

The benefits of outsourcing are almost endless. Get in touch with our team of experts today to find out how you can reap the rewards of outsourced customer services.

To find out more, head here [pillar page link], or read our latest blog.

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