Latest updates from Cymphony

Recruiting After Lockdown

For those looking to recruit this summer, the end to Covid restrictions will not mark the end of all the major challenges posed by Covid-19. The pandemic has caused a rise in unemployment as well as forcing a large proportion of the UK workforce into the furlough scheme in replacement of work. But when the country returns to normal, these consequences will not simply be reversed; they have had their own knock-on effects.

02 July 2021 Read more
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Starting a New Business from Home

There’ve been lots of negatives over the past year or so, but one positive is that more and more people are considering the prospect of becoming financially independent by starting their own business. Particularly attractive is the idea of doing so from home, as many have now experienced the benefits of home working for the first time. Here, we run through some of the most important steps when it comes to starting a business from home, and offer up some tips that could give you the confidence to finally go for it!

02 July 2021 Read more
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Why Clinics are turning to Virtual Personal Assistants

The primary goal of a clinic is to provide excellent healthcare, but at times this can be a challenge, thanks to the many other responsibilities that come with running a healthcare facility. Luckily, there’s a new solution to this dilemma, in the form of virtual personal assistants.

02 July 2021 Read more
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The real cost of missing a customer call

Ever wondered what those missed customer calls are really costing your business? From loss of revenue to damaged brand reputation, read how missed calls could be impacting your business. And find out how a 24 hour answering service like Cymphony’s could help.

20 June 2021 Read more
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What is a virtual assistant?

Wondering exactly what a virtual assistant is and how they can help your business? We’ve covered everything you need to know about outsourced virtual receptionists and how Cymphony’s service can improve your business and customer experience. Read on to find out more.

15 June 2021 Read more
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Your one stop guide to outsourcing your customer service

Outsourcing your customer service is essentially just that – handing over responsibility for your customer service provision to a remote provider. While this might seem a jarring prospect – giving away what is essentially the most personal aspect of your business to a different entity – it can result in a better, more personalised service for your customers.

14 June 2021 Read more
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Top tips for reducing average call handling time

These days, people have got more time on their hands than ever before. As a direct result of on and off lockdowns, people are in less of a rush than ever before. Businesses, however, need to be just as efficient as ever, if not more so to ensure they continue to hit targets despite the pandemic. Add to this the fact that many consumers who have spent long periods of time in isolation may be happy for a reason to keep talking, and you’ve got a recipe for long average handling time (AHT).

14 June 2021 Read more
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