Amongst the many options available when it comes to designing your customer service department, outsourcing is an obvious choice for companies whose employees travel to different sites to work, such as construction companies.
09 April 2021 Read more
Live chat has the highest consumer satisfaction rate at 92%, so businesses who aren't tapping into this lucrative resource are going to be missing out.
12 March 2021 Read more
With the vast majority of employees having to switch to remote working, employers are facing a host of challenges when it comes to keeping their team united and motivated.
05 March 2021 Read more
One of the most frustrating aspects of owning a business is that it's impossible to please all of your customers all the time. As a result, you will have to experience handling complaints from time to time.
05 March 2021 Read more
The key to improving the value of your franchise is to invest time in your existing franchisees, rather than focusing solely on attracting new partnerships
19 February 2021 Read more
For start-ups in particular, the cost of staffing can be an intimidating burden to take on. Luckily, outsourcing has supplied the perfect solution; you only spend on staff when you know there will be a return on your investment.
19 February 2021 Read more
When running a small business, you'll have similar goals to most business owners, the most important of which is maintaining great sales figures.
01 February 2021 Read more
There are many different aspects to setting up a business, from hiring and stocking business premises to forming your staff structure. But one of the most challenging aspects to judge is how many members of staff you will need.
18 January 2021 Read more
The main motivation behind following a B2B model is that you're supporting other businesses. When it comes to B2B, sales is not about selling anymore, it's about building trust and educating.
11 January 2021 Read more
Our expertise allows us to lend a hand to those whose businesses have suffered during the pandemic. You're not alone, and there may be more challenges to come but by setting goals you can keep control of the future of your business.
04 January 2021 Read more
It's time to take back control - a call answering service is just the start. Start this business year off with a bang, with one simple objective.
04 January 2021 Read more
What should you expect from the season and how can you prepare yourself for one of the busiest periods your business will face?
21 December 2020 Read more
