For those looking to recruit this summer, the end to Covid restrictions will not mark the end of all the major challenges posed by Covid-19. The pandemic has caused a rise in unemployment as well as forcing a large proportion of the UK workforce into the furlough scheme in replacement of work. But when the country returns to normal, these consequences will not simply be reversed; they have had their own knock-on effects.
02 July 2021 Read more
There’ve been lots of negatives over the past year or so, but one positive is that more and more people are considering the prospect of becoming financially independent by starting their own business. Particularly attractive is the idea of doing so from home, as many have now experienced the benefits of home working for the first time. Here, we run through some of the most important steps when it comes to starting a business from home, and offer up some tips that could give you the confidence to finally go for it!
02 July 2021 Read more
The primary goal of a clinic is to provide excellent healthcare, but at times this can be a challenge, thanks to the many other responsibilities that come with running a healthcare facility. Luckily, there’s a new solution to this dilemma, in the form of virtual personal assistants.
02 July 2021 Read more
Did you know that just one missed call costs businesses £1,200 on average? With a call handling service like Cymphony’s, you can avoid any missed calls and missed revenue. Read on to find out more.
26 June 2021 Read more
Ever wondered what those missed customer calls are really costing your business? From loss of revenue to damaged brand reputation, read how missed calls could be impacting your business. And find out how a 24 hour answering service like Cymphony’s could help.
20 June 2021 Read moreWondering exactly what a virtual assistant is and how they can help your business? We’ve covered everything you need to know about outsourced virtual receptionists and how Cymphony’s service can improve your business and customer experience. Read on to find out more.
15 June 2021 Read more
Outsourcing your customer service is essentially just that – handing over responsibility for your customer service provision to a remote provider. While this might seem a jarring prospect – giving away what is essentially the most personal aspect of your business to a different entity – it can result in a better, more personalised service for your customers.
14 June 2021 Read more
These days, people have got more time on their hands than ever before. As a direct result of on and off lockdowns, people are in less of a rush than ever before. Businesses, however, need to be just as efficient as ever, if not more so to ensure they continue to hit targets despite the pandemic. Add to this the fact that many consumers who have spent long periods of time in isolation may be happy for a reason to keep talking, and you’ve got a recipe for long average handling time (AHT).
14 June 2021 Read more
How can you reduce your company’s carbon footprint and feel safe in the knowledge that you’re playing your part? We take a look at a few easy-to-achieve options that can set you on the right path towards becoming carbon negative.
26 May 2021 Read more
Here, we offer up a plan of action for companies who want to play their part, starting with some suggestions of possible objectives that could make up an overall carbon neutral policy, and the strategies you could put in place to help you achieve them.
26 May 2021 Read more
What should you be focusing on when it comes to providing the perfect experience for your customers?
21 May 2021 Read more
