Latest updates from Cymphony

What is a virtual assistant?

Wondering exactly what a virtual assistant is and how they can help your business? We’ve covered everything you need to know about outsourced virtual receptionists and how Cymphony’s service can improve your business and customer experience. Read on to find out more.

15 June 2021 Read more
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Your one stop guide to outsourcing your customer service

Outsourcing your customer service is essentially just that – handing over responsibility for your customer service provision to a remote provider. While this might seem a jarring prospect – giving away what is essentially the most personal aspect of your business to a different entity – it can result in a better, more personalised service for your customers.

14 June 2021 Read more
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Top tips for reducing average call handling time

These days, people have got more time on their hands than ever before. As a direct result of on and off lockdowns, people are in less of a rush than ever before. Businesses, however, need to be just as efficient as ever, if not more so to ensure they continue to hit targets despite the pandemic. Add to this the fact that many consumers who have spent long periods of time in isolation may be happy for a reason to keep talking, and you’ve got a recipe for long average handling time (AHT).

14 June 2021 Read more
Read full post - Top tips for reducing average call handling time