Latest updates from Cymphony

Post Pandemic Recruitment Challenges and How to Overcome Them

What is a virtual assistant?

Wondering exactly what a virtual assistant is and how they can help your business? We’ve covered everything you need to know about outsourced virtual receptionists and how Cymphony’s service can improve your business and customer experience. Read on to find out more.

Your one stop guide to outsourcing your customer service

Outsourcing your customer service is essentially just that – handing over responsibility for your customer service provision to a remote provider. While this might seem a jarring prospect – giving away what is essentially the most personal aspect of your business to a different entity – it can result in a better, more personalised service for your customers.

Top tips for reducing average call handling time

These days, people have got more time on their hands than ever before. As a direct result of on and off lockdowns, people are in less of a rush than ever before. Businesses, however, need to be just as efficient as ever, if not more so to ensure they continue to hit targets despite the pandemic. Add to this the fact that many consumers who have spent long periods of time in isolation may be happy for a reason to keep talking, and you’ve got a recipe for long average handling time (AHT).

How Can Your Business Reduce its Carbon Footprint?

How can you reduce your company’s carbon footprint and feel safe in the knowledge that you’re playing your part? We take a look at a few easy-to-achieve options that can set you on the right path towards becoming carbon negative.

How to Create a Carbon Neutral Strategy for Your Business

Here, we offer up a plan of action for companies who want to play their part, starting with some suggestions of possible objectives that could make up an overall carbon neutral policy, and the strategies you could put in place to help you achieve them.

The Top Ten Customer Complaints and How to Avoid them

What should you be focusing on when it comes to providing the perfect experience for your customers?

What to Look for when Choosing a Telephone Answering Service for Your Business

Here, we give you some tips on what to look out for when you're shortlisting providers, to make the process easier for you and enable you to make the most lucrative choice for your business.

How to Hire the Best People for Your Business

The first step to being able to find new members of staff who are a perfect fit for you business, is to know exactly what you're looking for from the outset.

How to Make Sure Your Business is Ready to Come Out of Lockdown

The upcoming changes in restrictions are going to finally signal being able to open your doors to customers once again after a very long year, the term 'business as usual' is going to be taking on a different meaning very soon.

How to Use Customer Feedback to Improve Your Business

So, what are the ways in which customer feedback can help you to improve your business? We're here to shed some light on this intriguing topic

Outsourcing Calls: Why are So Many Clinics Choosing this Strategy?

Outsourcing allows you to make the most of a ready-made body of trained staff on a temporary or permanent basis, without the responsibility and complications that come with hiring full-time employees.