Latest updates from Cymphony

How Outsourcing can Help You Overcome the Key Challenges of 24/7 Business Hours

Switching to 24/7 business hours is a bold move that many companies wish they could make, however, for some, the challenges associated with it are one too many. There are a multitude of benefits to being open round the clock, such as improving your customer service ratings as result of being available at more convenient times, but the main benefit is being open outside of normal office hours. This allows you to able to profit from the hours during which the general public are free to browse the web and contact companies who’s products they are interested in purchasing.

03 September 2021 Read more
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Which Businesses Should Consider Out of Hours Phone Lines?

Having out of hours phone lines can be hugely beneficial for businesses, for a number of different reasons, yet so many companies aren’t exploring the option. In this article we identify some of the key businesses that should consider extending their operating hours in this way. Alongside this advice, it is crucial that we introduce you to the concept of outsourcing, which enables you to invest in this tool which will help to boost your reputation, without sacrificing your financial stability.

03 September 2021 Read more
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Top Tips for Running a Successful Customer Centred Company

For those of you thinking of opening your own company, learning how to make the most of your customers is crucial to your success. Every business needs to prioritise this but many have not yet realised the value of such, in which case this article is also going to be hugely helpful for those already running a company, who struggle to retain their customers. Your customers are your income source, and no matter how much time you put into creating great products, if you don’t take the time to develop a fluid and pleasing interface, they will be overshadowed by the irritation felt by your customers. This, in turn, dissuades them from making repeat purchases and increases the likelihood of them damaging your reputation by word of mouth.

03 September 2021 Read more
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How to Set Up a Clinic

Whether you’re looking for a new business venture or you’re a healthcare practitioner wanting to set up your own private practice, opening a new clinic is a good choice. There is always plenty of demand for healthcare facilities and it’s a rewarding project to embark on. However, when it comes to creating your plan of action, there is a lot to consider and we’re here to give you a helping hand to steer you away from some of the common pitfalls.

06 August 2021 Read more
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Is outsourcing the best option for my business?

Outsourcing is now commonplace within a multitude of industries. But the first traceable incident of outsourcing can be pinpointed to the IT industry, in 1989, when Eastman Kodak struck a deal with IBM. IBM was given the task of designing, building, and managing a data centre on behalf of Kodak.

30 July 2021 Read more
Read full post - Is outsourcing the best option for my business?