Latest updates from Cymphony

Why 24/7 Business Hours are Growing in Popularity and Affordability

Allowing your business to stay open 24 hours a day, 7 days a week may not be a very appealing prospect due to the inevitable cost, and also the additional responsibility it would entail. However, recently, solutions to both of these challenges have come to light, and integrating them into your business model could help you benefit from the huge number of advantages that 24/7 business hours bring.

14 May 2022 Read more
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How to Put The Customer First In Business

We all know how important it is to impress your customers if you want to run a successful business, but not everyone knows exactly how to going about doing so. Maybe you’ve mastered how to attract new customers to your business but your customer retention is need of improvement. It’s not enough to create great products and services, and excel in marketing; a loyal customer base is key to maintaining solid revenue for any business. Furthermore, you don’t want to just keep your customers coming back for more, you should also aim to be reducing active customer dissatisfaction as this can have a hugely negative affect on your success through word of mouth; a powerful business tool if you use it in the right way.

08 May 2022 Read more
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How Outsourcing Can Help Your Business Overcome the Top Ten Most Common Customer Complaints

It may not be a very enjoyable task but it is important for any business owner to educate themselves on their customers’ most common complaints. This then enables them to be able to implement positive change and minimise customer dissatisfaction, in turn improving their reputation, future customer base and market share. 89% of businesses are expected to compete based on their approach to customer care, showing that customer service or, more importantly, getting it right, is crucial to the success of ant company. Great customer service gives your business a beating heat which helps it to form lasting connections with those who help it to survive and grow. 

30 April 2022 Read more
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The Benefits of Call Centres and How to Choose the Best For Your Business

What business do you know that isn’t constantly on the look out for ways to cut costs but increase productivity? It’s a key goal for any company, and B2B businesses are always looking for ways to provide services that help them to achieve it. Recently, this has given birth to outsourcing,  one of the most successful solutions to dat, in its ability to provide an affordable, flexible way for businesses to meet increased demand. 

22 April 2022 Read more
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Recruitment 101:The Best Methods to Use When Expanding Your Workforce

One of the trickiest aspects of being becoming an employer is learning how to build a successful team. It’s a fine art and it takes time to get it right, but once you’re comfortable with the process, the time you spend can be the best investment you make in your business. Here, we run through some of the fundamental steps you should always take when recruiting.

15 April 2022 Read more
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Hybrid Working: How to Reap the Benefits of the Modern Workspace 

Now that working from home has unexpectedly become the new norm within the world of work, it is vital that employers understand how to use it as vehicle for positive change, rather than viewing it as a form of demise. This new way of working brings with a host of challenge, yet they can all be overcome with enough useful knowledge. Here, we take a look at how to keep keep your team united and motivated when they’re no longer within your reach. 

08 April 2022 Read more
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How to Build a Successful New Business Post Pandemic with the Help of Outsourcing

The prospect of building a business from scratch can be a daunting one, especially after the recent challenges posed by the Covid-19 pandemic and the uncertainty surrounding its potential return. However, it is a great time to start thinking about taking your place in the market, as it has many openings as a result of the failure of so many companies during the recent lockdowns. 

20 March 2022 Read more
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Why Customer Feedback is So Important for Your Business

Customer feedback divides opinion; some businesses avoid it as they feel that it can have a negative impact on morale; disagreeing with the opinion that it is constructive and choosing to be guided by themselves only. Some businesses welcome it yet don’t make the most of it; they like to give the impression that their customers’ opinions are important to them but don’t take the time to build it into future strategy. Overlooking the value of customer feedback is a mistake, as it can help you to grow your business, in fact, statistics show that companies that pay attention to  customer experience outperform those who don’t by nearly 80%

12 March 2022 Read more
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The Benefits of B2B for Your Business

If you don’t already know, B2B is an acronym for business to business. It’s a business model that many companies choose to replicate, due to its multitude of benefits, and essentially means that they primarily sell products to other businesses. Similarly, many businesses choose to partner with these companies and benefit from the services they offer. The main motivation behind following a B2B model is that you’re supporting other businesses instead of outsider customers, which is a simpler and easier challenge to overcome. When it comes to B2B, sales is not about selling anymore, it’s about building trust and educating.This, in turn, also makes for more reliable client relationships compares to selling to the general public. 

06 March 2022 Read more
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What Will Your Customers Expect in 2022?

2021 was a year of big change in almost every aspect of life and it has had a transformative effect on the business world. As things start to return to normal, business owners will find that there have been some major shifts in customer expectations, and we’re here to shed some light on what these could be, in order to help you adjust and succeed in this new era.

26 February 2022 Read more
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Car Dealerships: How Outsourcing Your Customer Service Could Change the Face of Your Business

This week we’re focusing on why car dealerships are an ideal partner for outsourcing providers. Outsourcing is the perfect solution for those businesses that often fall behind in certain operational areas due to their fundamental nature. For example, those working in car dealerships will spend the majority of their time on the shop floor chatting with customers and making sales, leaving phone lines unattended. It’s difficult to prioritise taking calls when a customer walks through the door who has the potential to be a considerable source of income. 

18 February 2022 Read more
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The Benefits of Franchising

Thinking of starting a business? The start of a new year can be a great time to invest some energy into new projects, and becoming a business owner is one of the best ways to overcome some of the most common challenges most of us faced last year. For example, did you find yourself struggling to meet your financial goals, or spending too much time navigating difficult employers? Becoming your own boss allows you to create a more contended lifestyle that you can control; a great goal for 2022.

12 February 2022 Read more
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