Dedicated Quality Assurance Team
Quality is taken care of by a team of in-house QA professionals, who ensure that every interaction our PAs have with your clients is of the highest possible standard. Our specialism is building strong relationships with our clients and their customers. This allows you the freedom to get on with what you do best, knowing your relationships are being looked after by the best in the business.
Our QA team regularly review each client’s calls, messages and chats. We never stand still – there is always room for learning and improvement.
The best onboarding program in the business. Care and dedication are taken to ensure every single PA handling your calls or chats has received first-class training and understands your business.
Our PAs work in small collaborative teams that encourage knowledge sharing. By grouping our PAs by industry and specialism we achieve unrivalled quality.