Experience communication solutions tailored to the unique challenges of clinics and healthcare providers; from telephone answering to appointment booking.
We understand the struggles you face, from juggling appointment schedules to keeping your patients up to date. That’s why we’re here! We offer specialist clinic and healthcare communication solutions that make your life easier.
Whether you need help simplifying appointment schedules, ensuring timely updates reach the right people, or quite simply filling up your clinic diary! You can rely on us to support your practice every step of the way, so you can focus on what really matters
do for you?
Appointment booking
Using the latest technology we can book your patients straight away, integrating with most major diary platforms.
Telephone answering
By outsourcing your clinic call handling services, you can leave client communications to experts who have the time, resources, and training to handle conversations and queries effortlessly.
Web chat
Engage with a real agent through our management webchat service, providing your website visitors with seamless and personalised interactions for their healthcare enquiries.
Experience Cymphony with a 14-Day Free Trial
Why choose our communications solutions?
Outsourcing your communications to us is a cost-effective way to ensure you never miss an enquiry, without the costs associated with employing extra staff.
While you and your team focus on your patients and running your business, you can trust us to deal with the rest.
Improve attendance with personalised, customisable patient reminders.
We've chatted about us; now let's talk about you!
Using Cymphony for our business means we never miss a call out of hours. The service is of a consistently good quality and provides excellent value to our customers and our internal sales team. Since using Cymphony we have increased our ability to respond to customer queries quickly and efficiently in a cost effective way. Overall Cymphony has been a great leap forward for our business.
We have used Cymphony for several years and have always found them very professional and polite. They represent us very well with confidence when we are unable to take customer calls. We wouldn't use anyone else.
We have been using Cymphony for a few years now and have found the service really helpful in fielding calls for us. When we have liased with the team for any changes to the service the they have always been very helpful and quick to respond. Great service for what we need/use it for.
Can't fault the service. Saves me some much time. Really benefits me that someone takes the call when i'm out of the office or indeed busy in the office!
Always an excellent service. We have used Cymphony for almost 10 years now. They can pick up calls when we are short staffed/unavailable so we find their services very useful.
Latest updates
- Improving appointment scheduling and communication: growing your clinicOptimise your clinic's appointment scheduling and communication to boost patient...
- How Your Business Can Make Cost Savings by Becoming Carbon NeutralHow Your Business Can Make Cost Savings by Becoming Carbon...
- How Do I Become a Carbon Neutral BusinessHow Do I Become a Carbon Neutral Business Prioritising carbon neutrality...
FAQs
Our efficient onboarding process ensures a swift setup to minimise disruptions to your clinic’s operations. Speak us today and we’ll get the ball rolling straight away!
Our 90-day onboarding process includes comprehensive discussions to understand the specifics of your clinic, ensuring a tailored approach, along with regular account reviews to make sure you’re getting what you really need from us.
We seamlessly integrate with popular clinic industry platforms such as Cliniko, PracticePal, Fresha, PPS, Semble, and Zoneeee, to name just a few.
We prioritise transparency, commitment, and delivering genuine value to our customers. A 7-day free trial simply isn’t long enough for us to really get to know you and your clinic. Instead, we have opted for a more customer-centric approach through our 30-day money-back guarantee.
Our system provides the flexibility to record calls for quality purposes. If you’d prefer not to record calls, we can switch the recording facility off.
We offer flexible billing options to suit your needs, ensuring transparency and cost-effectiveness. Speak to us today and we’ll work with you to create the ideal package for your needs.
If you’re not happy with our service, we’ll speak to you about where you feel we’ve let you down and if we’re unable to put things right in a two-week period, we’ll give you your subscription fee back, plus the value of any unused minutes, chats or hours for the month.
