Our team chopson February 6, 2020
Meet the Cymphony team

Passionate, honest, approachable real people, real conversations

Join our team
Sophie–transformation-Director
Sophie is a versatile member of the Cymphony team, having gained experience across various departments, including operations, IT, client care, and marketing. Her focus lies in streamlining processes, systems, and services to ensure they are the best they can be. Sophie's leadership approach is focused on collaboration, ensuring team members are well-informed and positive about the changes being implemented. Outside of work, she enjoys family life as a wife, mother, and cat owner, and indulges her love for books, musical theatre, and listening to podcasts.
Sophie
Transformation Director
Neil–Managing-Director
Neil brings over 25 years of leadership experience in corporate contact centers, leading large sales and service teams. He thrives on challenges and excels as a people-oriented leader, adept at communication and driving performance improvements across multiple sites. Outside of work, Neil is a family man, married with three children who keep him extremely busy.
Neil
Managing Director
Duncan–Finance-Director
Duncan's journey began as a chartered accountant with KPMG in London before transitioning into various roles and industries, eventually settling in the communication solutions sector with an earlier iteration of Cymphony. Based in Oxfordshire with his wife and dog, Duncan enjoys exploring distant and unique destinations when not busy with family or work commitments.
Duncan
Finance Director
Chloe–Marketing-Manager
Chloe brings over 16 years of experience and expertise in marketing to the Cymphony leadership team. With a background in marketing strategy, a passion for creativity, Chloe seamlessly integrates the two to ensure that different marketing tactics and activities align with business objectives and goals to drive business growth. Outside of work, Chloe enjoys spending time with her two children, and dog, or heading back to her home county of Cornwall to relax.
Chloe
Marketing Manager
Cymphony-dr-steve
Dr. Steve here, the friendly face of Cymphony! You might already recognise me as I’m here to help clinic owners like you tackle the daily challenges you face. Trust me, I’ve been in your shoes, and I know exactly what it feels like to juggle all those responsibilities. But Cymphony made all the difference for me, and they can for you too!
Dr. Steve
The Doc
Testimonials
We love hearing back from our clients

View all our testimonials here

Kieron

Using Cymphony for our business means we never miss a call out of hours. The service is of a consistently good quality and provides excellent value to our customers and our internal sales team. Since using Cymphony we have increased our ability to respond to customer queries quickly and efficiently in a cost effective way. Overall Cymphony has been a great leap forward for our business.

Joy McAllister

We have used Cymphony for several years and have always found them very professional and polite. They represent us very well with confidence when we are unable to take customer calls. We wouldn't use anyone else.

Alex Bridgen

We have been using Cymphony for a few years now and have found the service really helpful in fielding calls for us. When we have liased with the team for any changes to the service the they have always been very helpful and quick to respond. Great service for what we need/use it for.

Dave Bardell

Can't fault the service. Saves me some much time. Really benefits me that someone takes the call when i'm out of the office or indeed busy in the office!

Clare Tompkins

Always an excellent service. We have used Cymphony for almost 10 years now. They can pick up calls when we are short staffed/unavailable so we find their services very useful.

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