Why should I use an outsourced contact centre service?

For businesses with too many customer calls to handle, or those who want to put calls in the hands of professionals, outsourcing customer services could be the perfect move.

At Cymphony, our customer service team is brimming with experts trained in catering to all kinds of business needs. Clients get a better, more professional experience. And business owners gain peace of mind that clients are being looked after, giving you more time to focus on other priorities.

In short: we have the people, tools, and resources to bring the best contact centre services to your clients and business.

  • Bespoke correspondence
  • Speedy call answer times
  • 24/7 responses
  • Your own dedicated team
  • No contracts, just 30-day agreements

Don't just take our word for it. Read what our clients say about us and how we’ve helped their business.

Lifetime money-back guarantee

If you're not happy with our service, we'll speak to you about where you feel we've let you down and if we're unable to put things right in a two-week period, we'll give you your subscription fee back, plus the value of any unused minutes, chats or hours for the month.

Complete the form on this page to discuss your business requirements and receive a no-obligation quote, or continue below to explore additional features.

8 reasons to outsource customer services with Cymphony

Icon Outsourced Call Centre Bespoke Correspondence

Bespoke correspondence

Our expert team are trained to tailor their approach to every single client’s business offering, specialising in a range of business-specific situations. So, your customers’ and business’ needs are always met.

Icon Appointment Booking 24 7 Responses

24/7 availability at no extra cost

No matter your business’ working hours, our outsourced contact centre services are open 24 hours a day, 7 days a week. Our team of experts are always available for your customers at no extra cost.

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Speedy call answering

Our three-ring rule means our contact centre outsource team answer every call swiftly, giving your clients a positive, stress-free experience.

Icon Appointment Booking Dedicated, Expert Team

Your own dedicated team

Each client we outsource contact centre services to is assigned a dedicated team of experts. With a specific Account Manager on hand, you can count on a single point of contact with Cymphony.

Icon Outsourced Call Centre Remote Appointment Booking

Remote appointment booking

Accessing your online diary from anywhere to book appointments, our team can help schedule future calls and meetings directly on calls.

Icon Virtual Assistant No Contracts

No contracts, or tie-ins, just 30-day agreements

We only deal with short-term 30-day rolling agreements at Cymphony, so our clients have full control and never feel tied down.

Icon Outsourced Call Centre Zero Hidden Fees

Zero hidden fees

As a Cymphony client, you’ll never be hit with any surprise services fees. We always keep pricing upfront, clear, and easy to understand.

Icon Quality Assurance Industry Specialism

Money-back guarantee

You're protected by our lifetime money-back guarantee. If you're not happy with our service and we can't put it right, you'll get your money back for any month in which we've failed to meet our usual high standards.

Contact Cymphony for help with your business

Enquiry Type



0333 800 2828 enquiries@cymphony.co.uk

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