What is a live chat service?

Web chat services allow your website’s visitors to chat with a real person via a virtual messenger service.

Discreet and simple, business live chat services are a brilliant way to keep consumers on your site, giving them the opportunity to ask questions, gain insights and even make purchases.

Most chat services for business provide consumers with a space to talk. But Cymphony’s live chat service goes one step further, helping businesses acquire new leads, conversions, and consumers.

When you outsource live chat with Cymphony, you put your business’ communications in the hands of genuine experts. We have the technology at our fingertips to create a seamless experience on your site, and the reporting tools to get the most out of your managed web chat. And with our tech, we help businesses achieve their full potential to educate, inspire, and convert.

But don’t just take our word for it. Read what our clients say about us and how we’ve helped their business.

  • Customisable tone, look and feel
  • Dedicated, expert team on hand
  • Accurate reporting tools
  • 24/7 responses
  • Increase in lead generation
  • Quick, easy installation
  • Money-back guarantee

Want to know more?

The 8 Cymphony benefits

Icon Managed Live Chat Increase Conversions

We increase conversions by 300%

We delight client after client by taking the initiative, reaching out to consumers, and offering timely, relevant guidance via our chat services.

And the proof is certainly in the pudding. Our live chat clients have reported a 300% increase in lead generation in just one month, compared to the industry standard 2%.

Icon Managed Live Chat 97% Positive Chat Feedback

97% positive chat feedback

We provide thousands of UK businesses with live chats, telephone answering and social media response services.

We’re proud that an impressive 97% of our live chats are rated excellent. But we won’t stop until that’s at 100%.

Icon Managed Live Chat Facebook Messenger Chats

Real-time Facebook Messenger chats

Over 2 billion messages are sent between consumers and businesses every month via Facebook Messenger.

So, we offer social media response within our live chat support services. We manage your messenger chats in real-time, to help businesses tap into another goldmine of communication.

Icon Managed Live Chat Advanced, Accurate Reporting

Advanced, accurate reporting

See the number of daily chats, how customers rate us, and our response times within our reporting options.

You’re able to calculate the ROI of your marketing efforts thanks to chat attribution. And Ecommerce sites can see order values per chat too.

Icon Managed Live Chat From Live Chat To Phone Chat

From live chat to phone chat

Following a set of desired prospect criteria set by you and your business, our customer service agents assess chats and notify your team if a hot prospect pops up.

Once vetted by your sales team and quickly briefed, we transfer prospects to phone lines and send live chat transcripts when the chat is finished.

Icon Quality Assurance Account Management

Dedicated PA

We assign dedicated customer service agents to clients who outsource live chat with us.

Answering your business’ live chats, our agents are supported by a service team who really get to know your business, your needs, and your clients.

Icon Managed Live Chat Customisable For Your Brand

Customisable for your brand

Your customer chat support should make consumers feel like they’re chatting with someone from your brand, not an external platform.

We have the tools to help you personalise your website live chat to align with your business’ colours, fonts, and logo. So, it feels like you.

Icon Quality Assurance Industry Specialism

Money-back guarantee

You're protected by our lifetime money-back guarantee. If you're not happy with our service and we can't put it right, you'll get your money back for any month in which we've failed to meet our usual high standards.

Get started in 3 simple steps

Icon Managed Live Chat 97% Positive Chat Feedback

1. Chat to our experts

Fill out the form below or call our friendly experts on 0333 800 2828. We’ll ask a bit about your business to find out how live chat could help you.

Icon Managed Live Chat Code

2. Code

When you’re ready to start using our business chat services, we’ll send you a small, simple piece of code to add to your site.

Icon Managed Live Chat You’Re All Set

3. You’re all set

Once it’s added, visitors to your site will be able to use live chat to talk to a Cymphony PA. We’ll send you the full transcripts via Slack or email, for peace of mind.


Can I handle chats myself and use Cymphony for overflow or backup?

Yes. We can manage overflow on a wide range of platforms. Let the team know what is required and we will walk you through your options.

Will I be charged for every chat, even if it’s a nuisance visitor or spam?

No. We only charge for chats where a visitor actually engages. As standard this means at least three lines of conversation within the chat. If it’s a nuisance visitor or spam, your PA will flag it and you will not be charged for the chat.

How does your pricing work?

We don’t do hidden fees or admin charges.

Our flexible pricing schemes include bundles of chats so you’re only paying for what you need.

Am I tied to a long-term contract?

No. Relationships are built on mutual trust, not long-term contracts. Our chat plans are all monthly rolling.

Why do I need Live chat on my website? Won’t my customers call or email me if they want to talk to me?

They might, but many visitors aren’t ready to take that step. A friendly web chat can provide the information and confidence a prospect needs to make that purchase or pick up the phone and talk.

How does the money-back guarantee work?

If you're not happy with our service, we'll speak to you about where you feel we've let you down and if we're unable to put things right in a two-week period, we'll give you your subscription fee back, plus the value of any unused minutes, chats or hours for the month.

Contact Cymphony for help with your business

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