Managed Live Chat that can help your business excel
Exceptional people and technology to manage your website chats.
Trusted by globally recognised brands
Triple Your website leads
You’re spending a small fortune driving traffic to your website, but most of those visitors leave without a trace. Sounds familiar right? You’re not alone. On average just 2% of visitors convert to a lead or sale. Cymphony chat clients boast conversion rates at least 3 times the average for their industries.
If you’re serious about lead generation and improving the ROI of your marketing, speak to us today about how Cymphony's managed live chat can help your business excel.
How it works
Getting started couldn’t be easier. We send you a small piece of code to add to your website. Don’t worry, you don’t need a programming degree, it’s a simple 2-minute copy and paste job. From this point, visitors to your website will have the option to start a chat, or your Cymphony PA will automatically greet visitors with Proactive chat.
Now, sit back and relax as we send you full chat transcripts via email or Slack. We can even connect you to Live chat leads with a voice call. Get started now with Cymphony's managed live chat service today.
Conversations into conversions
A typical website converts just 2% of visitors. That means 98% of visitors leave without saying goodbye and will probably never return. Cymphony managed chat clients report a 300% increase in lead generation with the chat service in just one month.
Same traffic. More sales
Don't be fooled into believing that visitors will just pick up the phone or submit a web form if they want to talk. Many aren't ready to take that step. A quick chat with a Cymphony PA can be the difference between a bounced visitor and a valued new customer.
We provide the people & the technology
With so many chat software soloutions available, choosing the right one for your business is a challenge. Handling and responding to chats is another story altogether. Save yourself the time and hassle. We provide leading software and dedicated agents, ready to hit the ground running today.
Start converting now with 3 easy steps
Step 1: Get in touch with a chat expert
Brief us on you and your business during your welcome call.
Step 2: Install chat
We give you a small piece of code to add to your website.
Step 3: Watch the leads flow in.
Visitors will now have the option to chat to a fully briefed Cymphony PA. Chat Messages sent to you immediately via Email, SMS or Slack
Turn your website into an interactive selling and customer service tool
Live Connect
Transfer the hottest prospects direct from live chat to a voice call to create exceptional high-converting leads and awesome customer experiences.
Our chat team can pre-qualify prospects following guidelines you set. Once qualified we can connect your sales team directly. You will be briefed before the call is transferred and the full chat transcript will be available once the chat has ended.
Book a Consultation with a Digital Expert Today
Get high quality advice and support from a member of the chat concierge team. Discuss your online and customer service objectives with a digital guru today.
Proactive Chat
How often do you lose out on a sale because visitors to your site lack the information they needed?
By proactively reaching out with timely and relevant help and guidance, our clients have found that they are 3 times more likely to convert visitors into customers.
Advanced Reporting
A range of reporting options to inform your marketing and customer service departments. Measure the number of daily chats, customer satisfaction and our response times. Calculate ROI of your marketing efforts with chat attribution. You can even see the order value of each chat if you're running an Ecommerce site.
Try our managed live chat service today!
To find out more get in touch today. Don't worry this won't be a sales call, we'll just learn a bit more about your business and how Managed Live chat could work for you.
Alternatively, give us a call on 0333 800 2828.
Trusted by these brands
Facebook Messenger Answering
Do your customers use Facebook Messenger?
Of course they do! Over 2 billion messages are sent between people and businesses every month on Messenger. It doesn’t matter if you’re B2B or B2C, if you don’t have an active Facebook Page for your business than you are missing a golden opportunity for one-to-one customer engagement.
If you do have a page, good news, you can already harness the awesome power of Facebook Messenger for your business.
Cymphony’s chat team can manage your Messenger chats in real-time. Providing fast, friendly and expert support to give your customers and potential customers the best possible impression of your brand. Get in touch today to discuss our Social media response service.
Customer service is in our DNA
97% of our chats are rated excellent
We answer calls, chats, and social media queries for thousands of UK businesses. They trust us because we work closely with them to provide outstanding and personal service with every single interaction.
As a Cymphony Managed Chat client you will be assigned a dedicated PA to answer your chats. Backed up by a small support team, they will get to know your business and your customers. It’s a very successful model with 97% of our chats rated excellent. We won’t be happy until that figure is 100%.
Customise to fit your website & Brand
Looks are everything. This is your brand and your website. Your chat widget shouldn’t look out of place.
Personalise the chat experience with your company logo, brand colours, and fonts. You have total control of the chat widget and chat window.
FAQs
Can I handle chats myself and use Cymphony for overflow or backup?
Yes. Our prefered chat platform is LivechatInc but we can manage overflow on other platforms on request. Let the team know what is required and we will walk you through your options.
Will I be charged for every chat, even if it’s a nuisance visitor or spam?
No. We only charge for chats where a visitor actually engages. As standard this means at least three lines of conversation within the chat. If it's a nuisance visitor or spam, your PA will flag it and you will not be charged for the chat.
How does your pricing work?
We don’t do hidden set-up fees or admin charges. Our flexible pricing schemes include bundles of chats so you’re only paying for what you need.
Am I tied to a long-term contract?
No. Relationships are built on mutual trust, not long-term contracts. Our chat plans are all monthly rolling.
Why do I need Live chat on my website? Won’t my customers call or email me if they want to talk to me?
They might, but many visitors aren't ready to take that step. A friendly web chat can provide the information and confidence a prospect needs to make that purchase or pick up the phone and talk.
How can I trust someone that isn't directly employed by me to know and understand my business?
Outsourcing can be a scary decision to make; but believe us, you are in very capable hands. We assign you a dedicated PA to get to know your business. That way we can ensure absolute quality and accountability for every single interaction.
My website doesn't get many visitors, should I bother with Live chat?
We work with a number of clients across various industries, some of whom use our telephone answering service alongside managed live chat which get them great results. Cymphony clients get thousands of daily visitors, all of which are possible to engage with thanks to our managed live chat. Having a managed live chat in place can help you grow your leads and boost your business. Why not give Live chat a try today?
Try our managed live chat service today!
To find out more get in touch today. Don't worry this won't be a sales call, we'll just learn a bit more about your business and how Managed Live chat could work for you.
Alternatively, give us a call on 0333 800 2828.