Managed Live Chat that can help your business excel
Exceptional people and technology to manage your website chats.

Exceptional people and technology to manage your website chats.
You’re spending a small fortune driving traffic to your website, but most of those visitors leave without a trace. Sounds familiar right? You’re not alone. On average just 2% of visitors convert to a lead or sale. Cymphony chat clients boast conversion rates at least 3 times the average for their industries.
If you’re serious about lead generation and improving the ROI of your marketing, speak to us today about how Cymphony's managed live chat can help your business excel.
Getting started couldn’t be easier. We send you a small piece of code to add to your website. Don’t worry, you don’t need a programming degree, it’s a simple 2-minute copy and paste job. From this point, visitors to your website will have the option to start a chat, or your Cymphony PA will automatically greet visitors with Proactive chat.
Now, sit back and relax as we send you full chat transcripts via email or Slack. We can even connect you to Live chat leads with a voice call. Get started now with Cymphony's managed live chat service today.
A typical website converts just 2% of visitors. That means 98% of visitors leave without saying goodbye and will probably never return. Cymphony managed chat clients report a 300% increase in lead generation with the chat service in just one month.
Don't be fooled into believing that visitors will just pick up the phone or submit a web form if they want to talk. Many aren't ready to take that step. A quick chat with a Cymphony PA can be the difference between a bounced visitor and a valued new customer.
With so many chat software soloutions available, choosing the right one for your business is a challenge. Handling and responding to chats is another story altogether. Save yourself the time and hassle. We provide leading software and dedicated agents, ready to hit the ground running today.
Brief us on you and your business during your welcome call.
We give you a small piece of code to add to your website.
Visitors will now have the option to chat to a fully briefed Cymphony PA. Chat Messages sent to you immediately via Email, SMS or Slack
Transfer the hottest prospects direct from live chat to a voice call to create exceptional high-converting leads and awesome customer experiences.
Our chat team can pre-qualify prospects following guidelines you set. Once qualified we can connect your sales team directly. You will be briefed before the call is transferred and the full chat transcript will be available once the chat has ended.
Get high quality advice and support from a member of the chat concierge team. Discuss your online and customer service objectives with a digital guru today.
How often do you lose out on a sale because visitors to your site lack the information they needed?
By proactively reaching out with timely and relevant help and guidance, our clients have found that they are 3 times more likely to convert visitors into customers.
A range of reporting options to inform your marketing and customer service departments. Measure the number of daily chats, customer satisfaction and our response times. Calculate ROI of your marketing efforts with chat attribution. You can even see the order value of each chat if you're running an Ecommerce site.
To find out more get in touch today. Don't worry this won't be a sales call, we'll just learn a bit more about your business and how Managed Live chat could work for you.
Alternatively, give us a call on 0333 800 2828.
Unite your business by integrating your favourite tools and apps with Livechat.
Add new leads to HubSpot from Live Chat.
Receive instant notifications and Chat transcripts in Slack.
Track chats as conversions in Adwords.
Add chat contacts to your Mailchimp mailing list.
Let us create support tickets directly from chat.
Add new leads to Salesforce from Live Chat.
Add chat transcripts as notes in Evernote.
Track Chats as in Google Analytics
Add leads to Zoho CRM from Live Chat.
Let us save you time by sharing marketing and support materials with visitors during chats.
With just a single click, your customers can follow you on Twitter, directly from chat.
Attach chat transcripts to your Infusionsoft contacts.
Do your customers use Facebook Messenger?
Of course they do! Over 2 billion messages are sent between people and businesses every month on Messenger. It doesn’t matter if you’re B2B or B2C, if you don’t have an active Facebook Page for your business than you are missing a golden opportunity for one-to-one customer engagement.
If you do have a page, good news, you can already harness the awesome power of Facebook Messenger for your business.
Cymphony’s chat team can manage your Messenger chats in real-time. Providing fast, friendly and expert support to give your customers and potential customers the best possible impression of your brand. Get in touch today to discuss our Social media response service.
We answer calls, chats, and social media queries for thousands of UK businesses. They trust us because we work closely with them to provide outstanding and personal service with every single interaction.
As a Cymphony Managed Chat client you will be assigned a dedicated PA to answer your chats. Backed up by a small support team, they will get to know your business and your customers. It’s a very successful model with 97% of our chats rated excellent. We won’t be happy until that figure is 100%.
Looks are everything. This is your brand and your website. Your chat widget shouldn’t look out of place.
Personalise the chat experience with your company logo, brand colours, and fonts. You have total control of the chat widget and chat window.
Can I handle chats myself and use Cymphony for overflow or backup?
Will I be charged for every chat, even if it’s a nuisance visitor or spam?
How does your pricing work?
Am I tied to a long-term contract?
Why do I need Live chat on my website? Won’t my customers call or email me if they want to talk to me?
How can I trust someone that isn't directly employed by me to know and understand my business?
My website doesn't get many visitors, should I bother with Live chat?
To find out more get in touch today. Don't worry this won't be a sales call, we'll just learn a bit more about your business and how Managed Live chat could work for you.
Alternatively, give us a call on 0333 800 2828.