Triple your business leads with Cymphony’s managed live chat service
Triple your business leads with Cymphony’s managed live chat service
How Cymphony’s live chat service can help your business
- Customisable tone, look, and feel
- Dedicated, expert team on hand
- Accurate reporting tools
- 24/7 responses
- Increase in lead generation
- Quick, easy installation
Find out more about what our live chat service can do for your business, here.
A few globally recognised brands already using our live chat services
How do live chat services convert web traffic?
Live chat services allow your website’s visitors to chat to a real person via a virtual messenger service.
Discreet and simple, business chat services are a brilliant way to keep consumers on your site, giving them the opportunity to ask questions, gain insights and learn more.
Why choose Cymphony?
Regular business chat services provide consumers with a space to talk. But Cymphony’s live chat service goes one step further, helping businesses acquire new leads, conversions, and consumers.
When you outsource live chat with Cymphony, you put your business’ communications and voice in the hands of genuine experts. We have the technology at our fingertips to create a seamless experience on your site, and the reporting tools to get the most out of your managed live chat. And with our tech, we help businesses achieve their full potential to educate, inspire, and convert.
But don’t just take our word for it. Read what our clients say about us and how we’ve helped their business.
The 7 Cymphony benefits
We increase conversions by 300%
We delight client after client by taking the initiative, reaching out to consumers, and offering timely, relevant guidance via our chat services.
And the proof is certainly in the pudding. Our live chat clients report a 300% increase in lead generation in just one month, compared to the industry standard 2%.
97% positive chat feedback
We provide thousands of UK businesses with live chats, telephone answering and social media response services.
We’re proud that an impressive 97% of our live chats are rated excellent. But we won’t stop until that’s at 100%.
Real-time Facebook Messenger chats
Over 2 billion messages are sent between consumers and businesses every month via Facebook Messenger.
So, we offer social media response within our live chat support services. We manage your messenger chats in real-time, to help businesses tap into another goldmine of communication.
Advanced, accurate reporting
See the number of daily chats, how customers rate us, and our response times within our reporting options.
You’re able to calculate the ROI of your marketing efforts thanks to chat attribution. And Ecommerce sites can see order values per chat too.
From live chat to phone chat
Following a set of desired prospect criteria set by you and your business, our PAs assess chats and notify your team if a hot prospect pops up.
Once vetted by your sales team and quickly briefed, we transfer prospects to phone lines and send live chat transcripts when the chat is finished.
Dedicated PA
We assign a dedicated personal assistant to clients who outsource live chat with us.
Answering your business’ live chats, our PAs are supported by a small team who really get to know your business, your needs, and your clients.
Customisable for your brand
Your customer chat support should make consumers feel like they’re chatting with someone from your brand, not an external platform.
We have the tools to help you personalise your website live chat to align with your business’ colours, fonts, and logo. So, it feels like you.
Still want to find out more about our service and how we can start increasing your leads?
Get started in 3 simple steps
1. Chat to our experts
Fill out the form below or call our friendly experts on 0333 800 2828. We’ll ask a bit about your business to find out how live chat could help you.
2. Code
When you’re ready to start using our business chat services, we’ll send you a small, simple piece of code to add to your site.
3. You’re all set
Once it’s added, visitors to your site will be able to use live chat to talk to a Cymphony PA. We’ll send you the full transcripts via Slack or email, for peace of mind.
Ready to start converting?
Fill out the quick form below and we’ll be in touch to chat about how our live chat services could help your business.
Or, give us a call on 0333 800 2828.
FAQs
Yes. Our prefered chat platform is LivechatInc but we can manage overflow on other platforms on request. Let the team know what is required and we will walk you through your options.
No. We only charge for chats where a visitor actually engages. As standard this means at least three lines of conversation within the chat. If it’s a nuisance visitor or spam, your PA will flag it and you will not be charged for the chat.
We don’t do hidden set-up fees or admin charges. Our flexible pricing schemes include bundles of chats so you’re only paying for what you need.
No. Relationships are built on mutual trust, not long-term contracts. Our chat plans are all monthly rolling.
They might, but many visitors aren’t ready to take that step. A friendly web chat can provide the information and confidence a prospect needs to make that purchase or pick up the phone and talk.
We work with a number of clients across various industries, some of whom use our telephone answering service alongside managed live chat which get them great results. Cymphony clients get thousands of daily visitors, all of which are possible to engage with thanks to our managed live chat. Having a managed live chat in place can help you grow your leads and boost your business. Why not give Live chat a try today?
