Managed Live Chat

Connect with your customers through Cymphony’s Managed Live Chat services for your website.

  • Manage all in-bound calls to your business
  • 24/7 customer support and call answering
  • Easy setup and onboarding
  • Enhanced features and functionality

How do live chat services convert web traffic?

Live chat services and agents give your customers the opportunity to ask questions with a guaranteed, quick response. This gives visitors answers to their questions in real time, making them 3 times more likely to make a purchase or convert into a lead. 

Our fully trained chat teams can pre-qualify chats and prospects, diverting them to your sales time directly. All of our agents can provide a detailed brief and chat transcript to bring your teams up to speed on the conversation so far.

300%

increase in lead generation

97%

of chats rated ‘Excellent’

3x

higher conversion rates

60

seconds to resolve customer queries

How does Managed Live Chat work?

Icon Managed Live Chat 97% Positive Chat Feedback

Step 1 – Let’s have a chat

We get to know a little more about your business needs and how outsourced live chat services can help.

Icon Managed Live Chat Code

Step 2 – Setup and onboarding

We give you a small piece of code to install on your site to get you up and running. This allows you to integrate your website with live chat answering, as well as connecting it up to third-party apps.

Icon Managed Live Chat Increase Conversions

Step 3 – Start converting!

Visitors to your website will now have the option to chat with a fully trained Cymphony Live Chat Agent. Hot prospects can be automatically diverted to your sales team, along with a full transcript of the chat.

Helps our business to develop by filtering calls for us and making us seem bigger than we are.

James

Amazing service - vital for us to support busy periods and general outages - efficient and a great value for money service - found the teams to be absolutely vital in times of peak demand at the start of the Covid pandemic.

Gareth