Managed Live Chat chopson February 6, 2020
Painless patient communication

Managed Live Chat for Clinics & Healthcare

What can our live chat service do for your clinic?

Maximise the benefits of live chat for your clinic. Our team of highly trained people, located in the UK, can efficiently manage your chats. By entrusting your live chat to Cymphony, you can rely on genuine experts to handle your business communications. We have the necessary technology to seamlessly integrate live chat into your website, along with robust reporting tools to optimise your web chat management.

Cymphony's live chat service goes beyond talking, helping businesses acquire new leads conversions enquries

Outsource live chat to Cymphony for expert communication. Our technology ensures seamless site experiences, maximises web chat, and empowers clinics for education, inspiration, and conversion.

  • Customisable tone, look and feel
  • Dedicated, expert team on hand
  • Accurate reporting tools
  • Quick, easy installation
Increasing conversions by 300%

We delight clients with proactive outreach and timely guidance through chat. Proof: Our live chat users see a 300% boost in leads in one month, far exceeding the 2% industry norm.

97% positive chat feedback

We offer live chats, phone answering, and social media responses for thousands of UK businesses. Proud of our 97% excellence rating, aiming for 100% satisfaction.

Facebook Messenger chats

"2B+ monthly messages on Facebook Messenger. Our live chat includes social media response, managing real-time messenger chats—unlocking communication goldmines for businesses.

Advanced, accurate reporting

Check daily chats, customer ratings, and response times in our reports. Calculate marketing ROI with chat attribution, and E-commerce sites can track order values per chat.

Dedicated PA

Dedicated agents for outsourced live chat. Our service team understands your business, needs, and clients, ensuring personalised and efficient responses.

Live chat to phone chat

We follow your criteria, assess chats, and notify your team of hot prospects. Vetted by your sales team, we transfer them to phone lines, sending chat transcripts afterward.

Managed Live Chat for Clinics & Healthcare
helping you get back to business

With our managed live chat service, you can concentrate on your patients while we handle incoming enquiries through your live chat facility.

Begin, Progress, Achieve!
Let the process begin.
Connect with our friendly experts in a chat! Let's talk and explore how we can help you.

Complete the form below or reach out to our friendly experts at 0333 800 2828. Let’s discuss your business, understanding how live chat can benefit you.

Straightforward code
It's time to integrate the straightforward code into your website and enjoy the advantages!

When you’re prepared to utilise our business chat services, we’ll provide you with a brief and uncomplicated code to incorporate into your website.

Good to go
Empowering Conversions.

After integration, your website visitors can engage in live chat with a Cymphony PA. Rest assured, we’ll send you the complete transcript via Slack or email for peace of mind.

In the realm of personal endeavors, quality is not just promised, it's assured—a testament to the excellence we bring to every experience.

FAQs

Yes. We can manage overflow on a wide range of platforms. Let the team know what is required and we will walk you through your options.

No. We only charge for chats where a visitor actually engages. As standard this means at least three lines of conversation within the chat. If it’s a nuisance visitor or spam, your PA will flag it and you will not be charged for the chat.

We don’t do hidden fees or admin charges.
Our flexible pricing schemes include bundles of chats so you’re only paying for what you need.

No. Relationships are built on mutual trust, not long-term contracts. Our chat plans are all monthly rolling.

They might, but many visitors aren’t ready to take that step. A friendly web chat can provide the information and confidence a prospect needs to make that purchase or pick up the phone and talk.

If you’re not happy with our service, we’ll speak to you about where you feel we’ve let you down and if we’re unable to put things right in a two-week period, we’ll give you your subscription fee back, plus the value of any unused minutes, chats or hours for the month.

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Get in touch with our friendly team and let's see if we're a great fit for each other

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