“How do I reduce my business’ admin?” is a common question from businesses with more calls, emails, and customer requests than they can shake a stick at.

For those who want to spend more time running their business than drowning in admin, the simple solution is a virtual assistant.

But what exactly is a virtual assistant, what do they do, and how can you hire one?

Find out the answers to all these questions below and discover how Cymphony’s virtual receptionist service can help your business.

What do virtual assistants do?

A virtual assistant is essentially a remote receptionist who provides customer support services for businesses, and takes care of day-to-day admin.

They do things like answering and forwarding phone calls, responding to emails and social media queries, managing calendars, and booking appointments.

The best virtual receptionists are also expertly trained to feel and sound like an extension of your brand. So both your clients and your reputation will be in good hands.

Looking for more? Head this way.

What are the business benefits of having a virtual assistant?

Professional people

Tending to customers’ needs is an acquired skill. With a virtual assistant, you can rest assured that your customer service is top notch.

Better customer service

With expert customer service people, you can increase customer retention and loyalty by providing the best customer experience.

Boost your business image

By responding to customer queries promptly and professionally, a virtual assistant can help paint your business in the best light.

Time-efficient

Leaving day-to-day admin to an outsourced team of professionals means you can focus on the bigger business tasks at hand.

See to every query

With a dedicated team of virtual assistants, you’ll never miss a phone call, email, live chat or social media message again.

Read more benefits of hiring a virtual receptionist.

How do I hire a virtual receptionist?

At Cymphony, we make the onboarding process as simple and seamless as possible:

  1. Fill out our quick, simple contact form or call us on 0333 800 2828
  2. Our team will get in touch to find out more about your business
  3. We’ll choose the Cymphony virtual receptionists best suited to your business
  4. You send us your business’ FAQs, guides, and further information for your Cymphony virtual PAs to always have on hand
  5. Your dedicated team will be expertly trained to fit with your business’ needs
  6. Finally, we’ll set up a call to introduce you to your dedicated team

Once the onboarding process is complete, your team of outsourced virtual assistants are ready to take on your business’ admin tasks. Simple, right? Get in touch today.

Why should I choose Cymphony’s virtual assistant service?

At Cymphony, our expertly trained, skilled people deliver the customer service experience your clients truly deserve.

The three-ring rule

Our virtual assistants work to a three-ring rule, so every single call is answered in three rings or less. Your clients are seen to quickly and left delighted with their customer service experience. And we get to more of your customers and answer more calls.

Speedy replies = more conversions

Responding to your emails and web leads within 5 minutes means leads are 70% more likely to convert. Our virtual receptionists always respond promptly and professionally, increasing your business’ lead generation as well as boosting customer experience.

Your own dedicated team

We know how important it is for your customer service to feel like it’s coming from you. So, you’ll have the same team of Cymphony virtual receptionists answering your calls, responding to emails, and handling calendars. You get a team that knows your brand inside-out, and your customers get a familiar voice.

Live chat handling

Along with answering calls and responding to emails, our virtual PAs deal with your business’ live chat service, which Cymphony can also provide. Not only do your customers get instant access to answers, but you can keep a consistent voice across every corner of your brand.

Social media response

Over 1 billion messages are sent via Facebook Messenger a day alone between people and businesses. With Cymphony’s outsourced virtual receptionists, you can keep on top of your social media customer service demand.

Want to know more about what Cymphony’s virtual assistants do?

Find out more about our virtual assistant service

Get in touch with one of our team today, and let’s give your customers the service they deserve.

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