As a business owner, we know what you’re thinking – ‘no-one knows my company as well as I do.’ And this is absolutely true. That’s why at Cymphony, we go above and beyond to immerse ourselves in your business to deliver perfect home customer service that meets your high standards. Read more about all the ways our superior remote customer service is every bit as good – or maybe even better – than the traditional options.

How can Cymphony help my business?

If you’re looking for companies that offer remote customer service, you’ve come to the right place. Cymphony is an outsource contact provider working with businesses of all sizes, from all sectors – helping each of them grow by keeping them connected to their customers.

We know doing business is demanding: your staff have vital meetings and responsibilities, and even need to take holidays from time to time. So we act as your communications hub, 24/7. Yes, we’ll handle calls and messages. But more than this, we capture leads, take orders, respond to web chat, email and social media queries. And above all, make sure you never miss an opportunity to connect with your client base. It’s the perfect home customer service. Want to know more? Head here.

Your clients are our clients, so first-class training is key.

We know making the move to remote customer service is a big decision for any business – so our comprehensive Quality Assurance Program gives you the reassurance you need.

The dedicated QA team guarantees exceptional standards in every interaction we have with your customers, and this all starts with training. We pride ourselves on delivering the best on-boarding in the business, so every single PA working with you completes a first-class induction to understand your business inside out. Long-term, we also take the following steps to deliver consistent quality:

  • Continual review of all calls, messages, chats and processes to identify opportunities for improvement
  • Specialist teams dedicated to specific industries
  • Real-time updates keeping PAs notified of every change as it happens

We devote ourselves to your customers as if they were our own – giving you the best platforms, the best people, and the best possible service. Customer need is at the core of everything we do, so we develop solutions that are built around the way you do business.

Like the sound of us? Get in touch.

Remote customer service = great customer service

It doesn’t matter where your service is coming from, as long as it’s of the highest standard. And the secrets of great service are universal. When working with your customers, we:

  • Make sure we know everything about your product and service, so we can keep your customer informed
  • Are always positive, proactive, and polite, even in stressful situations
  • Take a creative approach to problem solving, seeking solutions in the most innovative and effective ways
  • React fast – but are never in a rush to move on to the next query
  • Take a personal approach, because 40% of customers say they want a human service
  • Listen and understand to provide the best support – which could be finding ways to help the customer help themselves

Every interaction has this in mind, so you can be sure our remote customer service is of the same exceptional quality as if it were handled inhouse. Whilst you have other responsibilities, we’re free to focus on the customer – giving them the attention they deserve.

Satisfied clients

Hairdressing… energy supply… physiotherapy… building… it’s hard to name a sector we don’t work in. So many companies trust us with their remote customer service, and we’re proud of the glowing feedback they’ve given us. Take a look at some of their comments, and visit the success stories section of our site for more in-depth case studies.

“Cymphony’s remote customer service works seamlessly - as if the team were our very own staff. It’s an essential, must-have service.”

Graham Affleck, Market Area Director, Mercedes-Benz of Edinburgh

“Cymphony is a vital corner stone of our service. Their receptionists have created a positive reputation for the company, helping to generate ongoing sales opportunities.”

Steve Haines, Stuga Machinery Ltd

Contact Cymphony for help with your business

Enquiry Type