Over 80% increase in lead conversion for global education provider.

Tutor Doctor, a global education provider, was founded to give students the opportunity to learn from and engage with professional private tutors providing a dedicated, personalised teaching experience in the comfort of the student’s own home.

Growing rapidly, Tutor Doctor onboarded Cymphony’s services to take over the admin and customer service sides of the business, so that franchisees could focus on their existing customers.

The Challenge

Due to the high demand for Tutor Doctor’s independent franchises, managing calls from potential clients became challenging. Calls were often unanswered or returned too late, resulting in lost opportunities. To address this issue and enhance business processes, the company aimed to capture more incoming inquiries.

The Solution

After an initial communication, Cymphony quickly understood what Tutor Doctor needed, and how the brand wanted to present itself to potential customers. Ultimately, Tutor Doctor wanted to provide franchisees with the freedom to do their job to the highest standards, while keeping their customers at the centre of their operations.

Based on this, Cymphony implemented a personalised solution that took telephone answering and consultation booking off its franchisee’s plates.

So that Tutor Doctor could maintain its brand integrity, and its franchisees could get back to providing high quality education.

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