Over 80% increase in lead conversion for global education provider.

Tutor Doctor, a global education provider, was founded to give students the opportunity to learn from and engage with professional private tutors providing a dedicated, personalised teaching experience in the comfort of the student’s own home.

Growing rapidly, Tutor Doctor onboarded Cymphony’s services to take over the admin and customer service sides of the business, so that franchisees could focus on their existing customers.

The Challenge The Challenge

The Challenge

With the company’s independent franchises in such high demand, travelling from one student’s home to the next, and with all the other pressures of running an independent business, they were struggling to find the time to take calls from potential new clients.

While the incoming calls would divert to voicemail, when Tutor Doctor franchises returned the calls, they found they were often unanswered, or the potential clients had already found an alternative service.

With this in mind, the business sought to find a way to capture more incoming enquiries and optimise its business processes.

The Solution The Solution

The Solution

After an initial communication, Cymphony quickly understood what Tutor Doctor needed, and how the brand wanted to present itself to potential customers. Ultimately, Tutor Doctor wanted to provide franchisees with the freedom to do their job to the highest standards, while keeping their customers at the centre of their operations.

Based on this, Cymphony implemented a personalised solution that took telephone answering and consultation booking off its franchisee’s plates. So that Tutor Doctor could maintain its brand integrity, and its franchisees could get back to providing high quality education.

Services provided by Cymphony

  • 24/7 Call Answering

    24/7 Call Answering

  • Appointment Booking

    Appointment Booking

  • Lead Qualification

    Lead Qualification

  • Virtual Personal Assistant

    Virtual Personal Assistant

The Result

It didn’t take long for Tutor Doctor to see a return on investment.

Cymphony successfully streamlined each franchisee’s business operations by taking over the admin and customer service sides of the business.

As a result, the franchisees were able to focus on value for their existing customers as well as local community marketing opportunities to drive more enquiries. All while maintaining the brand’s core message: to enable students to get a valuable education in the comfort of their own home.

Before we used Cymphony’s service our franchisees were converting around 48% of all enquiries into consultations with families. The team at Cymphony were able to increase this percentage to consistently above 70%. This has made a significant difference to the success of our franchisees and has contributed hugely to building their businesses.
- Mark Szpak, Director for Global Franchise Support at Tutor Doctor

Related Case Studies

Tutor Doctor

Tutor Doctor, a global education provider, was founded to give students the opportunity to learn from and engage with professional private tutors.

19 November 2021 Read more

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