Better2Know is the UK’s leading private provider of sexual health testing services, with a network of over 350 clinics located throughout the UK, including England, Scotland, Wales, Northern Ireland, and the Channel Islands. They offer a wide range of testing options, including clinic appointments, nurse visits, and home sample collection kits, all of which are private and confidential. Better2Know specialises in testing for a comprehensive range of sexually transmitted infections (STIs) and diseases, ensuring the highest clinical standards in their accredited UK laboratories.
The story of Better2Know's collaboration with Cymphony began during the early days when they were still a small business operating from a single office in the UK. At that time, Better2Know realised an increasing demand for their services and therefore required reliable telephone answering support available round the clock, especially during their busiest periods. This is when they first crossed paths with Cymphony. As Better2Know continued to flourish, they extended their presence to include offices in South Africa and Malaga, Spain, all the while collaborating with clinics worldwide.
24/7 Support and scalability
Cymphony’s continued service ensures that Better2Know can provide support to their patients outside regular working hours and during peak times, such as holidays and events, while enabling them to maintain a high level of customer service and respond to increasing demand. Cymphony's flexibility and scalability enable Better2Know to handle spikes in call volume during busy periods without compromising the quality of their service.
Adapting to the
challenges of COVID
During the COVID-19 pandemic, Better2Know pivoted their services to include COVID testing, reflecting the changing needs of their patients. Cymphony seamlessly adapted to this change, working closely with Better2Know to manage the increased call volumes and inquiries related to COVID testing. The support provided by Cymphony during this critical time was instrumental in ensuring that Better2Know could continue to deliver essential health services while keeping their patients informed and reassured throughout the pandemic.
A decade of Partnership
Better2Know has been a loyal client of Cymphony for over 12 years, and throughout this period, they have seen remarkable growth. What began as a small enterprise with a single office has evolved into an international presence with operations in various countries. Cymphony is proud to be supporting them and be part of their journey.
The partnership showcases the power of a robust, scalable, and 24/7 communication system in facilitating business growth, ensuring quality customer service, and responding to the dynamic needs of a healthcare provider. As Better2Know continues to expand and evolve, they can rely on Cymphony’s consistent support and innovative solutions to meet their communication needs and maintain their position as a leader in their field.
The Body Mechanic Hemel Hempstead
The Body Mechanic now has 24/7 call handling in place, giving the business total flexibility on the service they use, while giving them the ability to get on with growing their business.
Client comments
“My clinic has benefitted greatly since opting for Cymphony. The monthly cost was paid for within the first few days – answering calls that I couldn’t take – turning out to be new patients booking in – happy days!“
Patrick Walker M.Ost, The Body Mechanic