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Ideas to help you grow.

5 Ways Live Chat is Improving Businesses’ Customer Service

Live chat has become increasingly popular as more people take their queries and purchases online, without desiring to speak in-person with a company representative. We’re going to look at why live chat is a tool that your business can use to improve customer service, automate business functions, handle more leads and, ultimately, excel. If, after […]

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5 Ways a Telephone Answering Service can Increase Your Leads

Have you ever considered using a telephone answering service and wondered how it could benefit your company, or if it could help increase your inbound leads? In this article, we’re going to look at how a telephone answering service could help your business and customer list grow. If, by the end of this article, you’re […]

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Can Automation Improve Customer Service?

Have you ever asked the question, can automation improve customer service? Well, look no further as we’ve got all the answers you need in this article. If you’re looking at automating part of your business with the goal of improving your customer service, contact our team where they will be happy to discuss how we […]

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How to Answer the Phone Like a Pro

Have you ever wondered how you can answer the phone in a better manner? Well, in this article, we’re going to look at how to answer the phone like a pro and how you can use these steps to improve your telephone communication.  Everyone at your business should know and be taught how to answer […]

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What Are the Benchmarks of Good Telephone Customer Service?

Callcentre.co.uk have been investigating businesses both small and large to analyse the standard of their customer service. Their 2015 report reveals their top criteria for excellent customer service and the businesses that have achieved a spot in the Top 50.

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Personalising Customer Service

Personalisation in customer service can generate great results. However, personalisation in telephone communications is becoming less frequent. Personalisation in digital communication is very common,

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