Ideas to help you grow.
How important are online reviews for SMEs?
According to recent research, the majority of us spend over 20 hours a week online. With so much time spent on the internet, the importance of online reviews to businesses big and small is not to be ignored. 69% of consumers search for reviews online, with a staggering 88% trusting them just as much as […]
App Review: Pocket
Pocket is both an app and extension for your desktop browser that simply put, allows you to bookmark absolutely anything on the web and find it all in one place. Starting back in 2007, originally named ‘Read It Later’, Pocket has been growing rapidly in the last few years for both business and personal use. […]
What should be the benchmarks for telephone customer service?
Callcentre.co.uk have been investigating businesses both small and large to analyse the standard of their customer service. Their 2015 report reveals their top criteria for excellent customer service and the businesses that have achieved a spot in the Top 50.