Ideas to help you grow.
How to answer the phone like a pro
Have you ever wondered how you can answer the phone in a better manner? Well, in this article, we’re going to look at how to answer the phone like a pro and how you can use these steps to improve your telephone communication. Everyone at your business should know and be taught how to answer […]
What should be the benchmarks for telephone customer service?
Callcentre.co.uk have been investigating businesses both small and large to analyse the standard of their customer service. Their 2015 report reveals their top criteria for excellent customer service and the businesses that have achieved a spot in the Top 50.