Blog

Ideas to help you grow.

How to Reward B2B loyalty

Loyalty programmes aren’t uncommon and they’re a common incentive in the B2C environment. From getting a free coffee on your 10th visit, or using a points card in a certain shop, customers now expect rewards in exchange for their custom. The team at Cymphony is always looking for ways to reward our customers who use […]

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Working from home: 5 Tips on how to successfully work from home by 5 home workers

Working from home is a new concept to a high number of people in the U.K. with businesses having to adapt to the new normal. With only 13% of UK working parents wanting to return to their former work/life balance, homeworking may become the new normal for a number of businesses and industries not only […]

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Can Virtual Services help businesses while employees are furloughed?

Virtual services are something that has businesses that have increasingly employed over the past decade for a number of benefits that range from flexible working, reduced stress, and improved productivity. The COVID-19 pandemic has fast-tracked the virtual service providers’ success with businesses rapidly shifting to a digital and virtual business model in order to keep […]

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Cymphony Job Alert: Tips to help you get employed

The challenges created by COVID-19 have meant that there are many more people looking for employment than usual, and companies who want to recruit are not able to as their offices are closed and their existing workforce is working from home. Here at Cymphony, we want to keep in touch with people who want to […]

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Homeworking Stress: How to Ease Stress When Working from Home

COVID-19 has meant a significant increase in people working from home. We understand that during these challenging times, stress levels are already through the roof and that’s why we’ve broken down 5 ways of how to ease stress when working from home. For those of us who are now working from home, juggling family, children, […]

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5 ways live chat is improving businesses customer service

Live chat has become increasingly used as people switch to handling more of their queries online and purchasing goods without the need or desire to speak with a human representative. We’re going to look at why live chat is a tool that your business can use to improve your customer service, automate your business functions, […]

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5 ways a telephone answering service can increase your leads

Have you ever looked at using a telephone answering service and wondered how it could benefit your company and if it could help increase your inbound leads? In this article, we’re going to look at a number of ways how a telephone answering service could help your business and customer list grow. If by the […]

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Can automation improve customer service?

Have you ever asked the question, can automation improve customer service? Well, look no further as we’ve got all the answers you need to whether automation can improve your customer service or not in this article. If you’re looking at automating part of your business with the goal of improving your customer service, contact our […]

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