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Ideas to help you grow.

Analytics: How Can Your Business Benefit From It?

Analytics; it’s a popular word at the moment that you’ve probably seen flying around on business blogs and adverts, but what does it mean? According to Oxford Languages, the correct definition of analytics is ‘information resulting from the systematic analysis of data or statistics’. In other words, you can collect data and statistics on the […]

Going Freelance? Ten Tips for Managing Your Schedule

There’s something incredibly tempting about going freelance; being your own boss, managing your own time and most importantly having your fair share of profits. So much so that there are currently over 2 million freelancers in the UK alone. No matter what industry you are in, you have the option of branching out and working for […]

Customer Service: The Top Ten Trade Secrets

Customer service is absolutely key to the success of any business. In fact, 93% of customers are willing to make repeat purchases with a company based on their experience of the customer service offered by them. Your customer service department acts as the face of your company; it is the vehicle through which your customers will […]

Streamlining Your Business: the Benefits and the Statistics

Streamlining, that popular phrase you’ve probably heard a million times no matter how long you’ve been in business for. But what does it mean and should you be paying more attention to it? Cymphony always aims to ensure you have all the information available to you to help your business thrive and are informed before […]

Hiring a Virtual Assistant? Your Top 10 Queries Answered

It’s likely you’ve heard of the term and role ‘personal assistant’, perhaps you’ve had one before or know a person in your company that has this role. Have you ever come across someone with the role of a virtual assistant? It’s a personal assistant. Yet virtual. As the world dealt with COVID-19, businesses, communities, and […]

Lead Response Time: Why it Matters and How You Can Improve it.

We’ve looked at before how getting the first engagement can be the difference between getting a lead and not getting the lead in the article ‘Why is Live Chat Popular Among Customers and Business Owners?‘. This is why in this article we wanted to look specifically at how your businesses lead response time can increase […]

The Best Ways to Make the Most of Your Live Chat Service

You’ve probably heard of live chat, maybe you’ve used it yourself to contact a company, or perhaps you’ve invested in the service for your own business. You’d be right to do so, as it’s quickly becoming one of the most popular customer service interfaces out there thanks to its efficiency and convenience. According to techjury.net, […]

Why is Live Chat Popular Among Customers and Business Owners?

This isn’t the first article where we’ve discussed live chat. And it’s definitely not going to be our last. For this one on live chat, we want to explore with you why live chat is popular among customers and business owners. What makes it tick so many boxes for consumers which ultimately gives a business […]

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