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Ideas to help you grow.

Can automation improve customer service?

Can automation improve customer service? Automation is designed to make our lives easier, permeating much of our personal and business worlds – but how convenient is it really? If used well, automation can save time, money and effort. However,if done badly or not targeted to the right audience, automation can leave customers frustrated and with […]

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App Review: Toggl

Toggl is an app available on most mobile devices and as a chrome extension for your browser. Simply put, it is a way to track time. It aims to increase productivity of your business by recording the time taken to complete various tasks and creating reports. It is accessible by all members of your team, […]

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How to protect your business from ransomware

Ransomware is on the rise, targeting both small and large businesses across the world. The most recent being the huge hit on the NHS. According to Computer Weekly, ransomware is now the top threat to businesses, causing massive devastation through highly sophisticated hacking and infiltration. The BBC have reported the alarming frequency with which it […]

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How important are online reviews for SMEs?

According to recent research, the majority of us spend over 20 hours a week online. With so much time spent on the internet, the importance of online reviews to businesses big and small is not to be ignored. 69% of consumers search for reviews online, with a staggering 88% trusting them just as much as […]

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App Review: Pocket

Pocket is both an app and extension for your desktop browser that simply put, allows you to bookmark absolutely anything on the web and find it all in one place. Starting back in 2007, originally named ‘Read It Later’, Pocket has been growing rapidly in the last few years for both business and personal use. […]

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What should be the benchmarks for telephone customer service?

Callcentre.co.uk have been investigating businesses both small and large to analyse the standard of their customer service. Their 2015 report reveals their top criteria for excellent customer service and the businesses that have achieved a spot in the Top 50.

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Personalising Customer Service

Personalisation in customer service can generate great results. However, personalisation in telephone communications is becoming less frequent. Personalisation in digital communication is very common,

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How to answer the phone like a pro

It may seem a silly title, but there’s more to answering the phone than you think. Naturally, we adjust our tone and manner depending on who we’re speaking to and the context we’re speaking in.

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