Blog

Ideas to help you grow.

How a telephone answering service can get you leads 24/7

With the current situation, it’s no surprise that business sales and new leads have dropped with only a limited amount of high street businesses being able to keep their brick and mortar stores open. Fortunately, a good majority of businesses now have an online presence to be able to continue selling throughout the pandemic but […]

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Self-service vs. telephone service

Self-service has become a huge part of everyday life. It’s fast, simple, and keeps us in control. From self-serve checkouts at the supermarket to automated calls with your energy supplier – the option for self-service is everywhere. Businesses are increasingly looking for ways they can introduce a self-service system due to COVID-19 and the lower […]

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Cymphony Job Alert: Getting Back to Normal Post Lockdown

As lockdown eases, many great candidates are back on the job market.  Things are beginning to get back to normal at Cymphony, so we’re reaching out to those job candidates who have the skills to provide our customers with exceptional service. A message from Tim, Managing Director at Cymphony I’m really pleased to say that […]

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How to protect your business from ransomware

Ransomware is on the rise, targeting both small and large businesses alike across the world. The huge attack in 2017 on the NHS hit international headlines, highlighting how advanced ransomware attacks have become – bringing huge organisations to a standstill. More recently, EasyJet suffered a huge data protection breach as hackers accessed thousands of customer […]

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5 ways to make your business look bigger

Being a small business doesn’t always mean you have to look like one. Here are some of the best ways to make your business image soar. Being part of a small business has lots of perks; you can often work locally and create a wholesome, trustworthy brand. However, sometimes bigger companies can have it easier, […]

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How to Reward B2B loyalty

Loyalty programmes aren’t uncommon and they’re a common incentive in the B2C environment. From getting a free coffee on your 10th visit, or using a points card in a certain shop, customers now expect rewards in exchange for their custom. The team at Cymphony is always looking for ways to reward our customers who use […]

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Working from home: 5 Tips on how to successfully work from home by 5 home workers

Working from home is a new concept to a high number of people in the U.K. with businesses having to adapt to the new normal. With only 13% of UK working parents wanting to return to their former work/life balance, homeworking may become the new normal for a number of businesses and industries not only […]

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Can Virtual Services help businesses while employees are furloughed?

With the announcement that the government furlough scheme is being extended until October but with a percentage of the cost being passed to employers themselves, many businesses are wondering how to continue to provide their customers with the service they expect,  whilst keeping staff costs to a minimum.  Cymphony offers three key virtual services that […]

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