Ideas to help you grow.

How to Use Customer Feedback to Improve Your Business

Customer feedback is a tricky topic; many businesses choose to avoid gathering customer feedback, as it can be difficult to take criticism and it is not always as constructive as you might hope. Others invite it but don’t make good use of it; instead using it to give the impression that their customers’ opinions are […]

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Outsourcing Calls: Why are So Many Clinics Choosing this Strategy?

Clinics can take many forms, from primary care clinics and community clinics, to mental health and addiction clinics. No matter what they specialise in, they share a similar structure which makes them ideal candidates for outsourcing their calls. Outsourcing allows you to make the most of a ready-made body of trained staff on a temporary […]

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Why Outsourcing Telephone Answering is Important for Your Construction Company

When you’re just starting out in business, no matter what industry you’re entering into, an important stage of the planning process is considering whether you will have a physical base and how each aspect of your business will manifest itself. For example, will you need to have an office for members of staff to work […]

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5 Reasons Why Estate Agents Should Use Live Chat

As a business owner you’ve probably heard of the term ‘live chat’ by now, but if not, you’re seriously missing a trick! Live chat is the latest development in the world of business communication. It consists of a pop-up box that you have installed in your website, which prompts customers to type out any questions […]

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How to Maintain a Great Company Culture while Your Staff are Working from Home

With the vast majority of employees having to switch to remote working, employers are facing a host of challenges when it comes to keeping their team united and motivated. For many employers who didn’t previously employ remote workers, it can be an unpredictable and worrying change, however, we’re here to offer some solid advice that […]

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Customer Service Skills: How to Deal with Complaints

One of the most frustrating aspects of owning a business is that it’s impossible to please all of your customers all the time. As a result, you will have to experience handling complaints from time to time. If you’re a business owner, you may not have to handle them directly, instead being able to leave […]

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How to Improve the Value of Your Franchise

The key to improving the value of your franchise is to invest time in your existing franchisees, rather than focusing solely on attracting new partnerships. Working this way shows potential franchisees that your network is set up for success, increasing the value of your franchise and the likelihood of new recruits.  In an ideal world, […]

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Full Time Employee vs Outsourced Employee: What’s the Difference in Cost per Minute?

When most people think about outsourcing customer service, sales or admin, they think about huge contact centres supporting the needs of equally huge businesses. It might surprise you to learn that smaller businesses, from SMEs to sole traders, are also taking advantage of the benefits of outsourcing, not only to support their services, but also […]

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