Blog

Ideas to help you grow.

How to Improve the Value of Your Franchise

The key to improving the value of your franchise is to invest time in your existing franchisees, rather than focusing solely on attracting new partnerships. Working this way shows potential franchisees that your network is set up for success, increasing the value of your franchise and the likelihood of new recruits.  In an ideal world, […]

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Full Time Employee vs Outsourced Employee: What’s the Difference in Cost per Minute?

When most people think about outsourcing customer service, sales or admin, they think about huge contact centres supporting the needs of equally huge businesses. It might surprise you to learn that smaller businesses, from SMEs to sole traders, are also taking advantage of the benefits of outsourcing, not only to support their services, but also […]

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The Real Cost of Missing a Call

When running a small business, you’ll have similar goals to most business owners, the most important of which is maintaining great sales figures. If you’re anything like the average SME, just hearing that phrase might send you spiralling into stress. Every business faces a multitude of challenges and barriers to achieving this goal, which can […]

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Setting Up a Business? It’s Time to Think About Outsourcing

Setting up a business can be an incredibly daunting task. You’ve got your USP and you’re ready to take the plunge into the world of entrepreneurship, but what kind of challenges will you face along the way? There are many different aspects to setting up a business, from hiring and stocking business premises to forming […]

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What is B2B and How Could it Benefit Your Business?

B2B stands for business to business. It’s a business model that many companies favour, and essentially means that they primarily sell products to other businesses. The main motivation behind following a B2B model is that you’re supporting other businesses. When it comes to B2B, sales is not about selling anymore, it’s about building trust and educating. […]

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Banish Your Business Blues with One New Year’s Objective

I think we can all agree that 2020 has been one of the most challenging years any of us have faced. Whether we’ve lost a loved one, lost our livelihood or coped through long periods of loneliness, it’s finally time to face a new year with a new objective. Of businesses that had not permanently […]

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Christmas Revenue: How to Make Sure the Season is Lucrative for Your Business

Christmas swings between being a dream and a disaster for many businesses every year. As a business owner you’re probably nodding in approval as you have flashbacks of last Christmas. The panic in the eyes of your employees as they frantically try to handle all the calls coming in, while you feel your control slowly […]

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Analytics: How Can Your Business Benefit From It?

Analytics; it’s a popular word at the moment that you’ve probably seen flying around on business blogs and adverts, but what does it mean? According to Oxford Languages, the correct definition of analytics is ‘information resulting from the systematic analysis of data or statistics’. In other words, you can collect data and statistics on the […]

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