Ideas to help you grow.

Streamlining Your Business: the Benefits and the Statistics

Streamlining, that popular phrase you’ve probably heard a million times no matter how long you’ve been in business for. But what does it mean and should you be paying more attention to it? Cymphony always aims to ensure you have all the information available to you to help your business thrive and are informed before […]

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Hiring a Virtual Assistant? Your Top 10 Queries Answered

It’s likely you’ve heard of the term and role ‘personal assistant’, perhaps you’ve had one before or know a person in your company that has this role. Have you ever come across someone with the role of a virtual assistant? It’s a personal assistant. Yet virtual. As the world dealt with COVID-19, businesses, communities, and […]

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Lead Response Time: Why it Matters and How You Can Improve it.

We’ve looked at before how getting the first engagement can be the difference between getting a lead and not getting the lead in the article ‘Why is Live Chat Popular Among Customers and Business Owners?‘. This is why in this article we wanted to look specifically at how your businesses lead response time can increase […]

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The Best Ways to Make the Most of Your Live Chat Service

You’ve probably heard of live chat, maybe you’ve used it yourself to contact a company, or perhaps you’ve invested in the service for your own business. You’d be right to do so, as it’s quickly becoming one of the most popular customer service interfaces out there thanks to its efficiency and convenience.  According to, […]

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Why is Live Chat Popular Among Customers and Business Owners?

This isn’t the first article where we’ve discussed live chat. And it’s definitely not going to be our last. For this one on live chat, we want to explore with you why live chat is popular among customers and business owners. What makes it tick so many boxes for consumers which ultimately gives a business […]

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What is Live Chat? Everything you Need to Know

What is Live Chat?   You may never have heard the term ‘live chat’ before, or maybe you have but you’re wondering what on earth it is, or perhaps you’d like to know how it works and if there are any benefits to having a live chat function on your company website. Often, this handy […]

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How can a Virtual Personal Assistant Help your Business?

If you’re a business owner, I’m sure you’ll agree that your list of daily tasks requiring completion can often be, at times, overwhelming. A helping hand can always be useful when it comes to speeding up your processes and ensuring that your business is successful. Luckily, there are some excellent solutions for this, one of […]

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Five Ways Your Business Can Maximise Profits by Using Call Centre Services

It’s not uncommon for businesses to want to succeed, so they’re always on the lookout for ways in which they can maximise their profits. Have you ever wondered how you can maximise your business‘ profits? Well, one way to increase your business profit levels and customer satisfaction levels simultaneously is by introducing call centre services. […]

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