What we do.
In short, we answer incoming business communications on your behalf. This can be when you’re in a meeting, on holiday or all the time, acting as your very own communications hub. We take messages or forward calls to the relevant person and then relay the information back to you in an easily digestible format. We are not just a virtual receptionist but also capture sales leads, take orders, manage bookings, make outbound calls, handle web chats, emails, social media messages, instant messages, or whatever you need, 24 hours a day, 365 days a year.
Our specialism is building strong relationships with our clients and their customers. This allows you the freedom to get on with what you do best, knowing your relationships are being looked after by the best in the business.
To find out more, give us a call, start a chat, or fill out an enquiry form.
Why we do it.
Building strong relationships with those around you is what life and business are all about. Developing high value personal relationships is what gets us out of bed in the morning and runs through every element of what we do. It’s what sets us apart and, in turn, sets our clients apart.
How we’re different.
Not all answering services are created equal. Most of them are stack ‘em high, sell ‘em cheap call centre operations where information is passed from A to B with little additional thought or attention to detail. Sometimes the PAs won’t even know the client or what they do. But we see things differently. We know that relationships and first impressions are the lifeblood of your business. We know that you look to offer an expert and personal service in your industry niche, and so why would you expect anything less from your answering service? This is why everything in our organisation is geared towards excellence and building high value relationships for our clients, from our organisational structure to our training and quality checking. See the product features section of our Services pages for more information.
Excellence in everything
Excellence flows through everything we do, from the way we work as a management team to the attention to detail we nurture in our PAs through training and quality checking.
We encourage our PAs to take the initiative when handling enquiries and empower our Team Leaders to do whatever it takes to provide an exceptional service for our clients.
Everything we do is about building personal relationships with our clients and their customers. Our service is highly personalised: you get a pod of dedicated PAs who know you, your business and your industry inside out.
Our story begins with an old friendship. Our directors, who quit their successful careers as a lawyer and a consultant, purchased a telephone answering service in South London back in 2014. Over the next few years they grew the business and acquired other well-established telephone answering services, expanding the team from five to over a hundred employees.
Our expansion has allowed us to keep the personal feel of a small business but with the engine room of a larger enterprise and means we have been able to cherry-pick the industry’s best practices from each new addition to the family. We now have a northern hub and a southern hub, which gives us multi-site stability, and allows us to be more local to more of our clients. Our success, from the start, has been built on bringing people together and developing relationships.
If you’d like to start your own partnership with us then chat to us, call us or fill out an enquiry form by clicking here.